AI features
Employment Hero embeds AI across the platform to help you work smarter — from a conversational AI assistant that answers HR questions and takes action on your behalf, to AI-powered recruitment tools and intelligent content suggestions. Below is a comprehensive comparison of all AI features available across Classic and Next Gen plans.
Hero AI — Conversational AI assistant
Hero AI is your AI-powered assistant built directly into Employment Hero. Ask questions about HR, payroll, and platform features in natural language, retrieve personalised employee data, and complete common HR tasks — all through conversation. Hero AI mirrors your existing platform permissions, so every answer and action is scoped to what you are already allowed to see and do. Access Hero AI via the Hero AI button at the top of the homepage.
| Area | Feature | Notes | Classic plan | Next Gen plan |
|---|---|---|---|---|
| Platform-wide | Hero AI Assistant | Get instant answers to HR, payroll, policy, and platform questions. Hero AI can also act as a work coach, offering workplace advice and personal development guidance. | Standard, Premium, Platinum | All paid plans (Lite, Plus, Essentials, Engage, Elite, Unlimited) |
| Leave | Leave self-service | Check leave balances, view leave history, browse the leave calendar, apply for leave, and approve or decline leave requests — all through conversation. | Standard, Premium, Platinum | All paid plans |
| Roster | Roster & shift management | View your roster, check who's working, see timesheets and clock-in/clock-out records, view empty or unassigned shifts, and create or update shifts through Hero AI. | Standard, Premium, Platinum | All paid plans |
| Pay | Pay & payslip retrieval | View payslips, salary, salary history, superannuation, tax, and bank details via Hero AI. | Standard, Premium, Platinum | All paid plans |
| People | Personal information | Access personal records, employee documents, work eligibility, employment history, emergency contacts, certifications, and position details. | Standard, Premium, Platinum | All paid plans |
| Performance | Goals | View your personal goals, group goals, and company goals. | Standard, Premium, Platinum | All paid plans |
| Benefits | Expenses & benefits | View expense categories, expense history, enrolled benefits, perks, and company benefits. | Standard, Premium, Platinum | All paid plans |
Recruitment AI
Employment Hero uses AI to transform recruitment — from instantly matching you with candidates, to generating job descriptions, and conducting AI-powered video interviews.
Note: Plan availability for some Recruitment AI features varies by region. See the notes column for details.
| Area | Feature | Notes | Classic plan | Next Gen plan |
|---|---|---|---|---|
| Recruitment | Find Talent | AI-powered candidate matching that connects your open roles with relevant candidates from a pool of 2 million+ job seekers. Search using natural language — enter a job title, location, and keywords. Uses candidate matching powered by Hero AI. APAC: Available on all paid plans. UK & Canada: Available on Standard, Premium, Platinum, and Employment Unlimited. |
Standard, Premium, Platinum |
APAC: Lite, Plus, Engage, Elite, Unlimited UK & Canada: Unlimited |
| Recruitment | AI Job Description Generation | Automatically generate a role-specific job description using AI when creating a new job posting. Click the Generate with AI button to quickly get the most suitable job description to match your role. | Standard, Premium, Platinum | Lite, Plus, Essentials, Engage, Elite, Unlimited |
| Recruitment | AI Screening Question Generation | Generate screening questions with AI when setting up a job posting. Click the Generate with AI button to get a set of relevant screening questions based on the role and job description. | Standard, Premium, Platinum | Lite, Plus, Essentials, Engage, Elite, Unlimited |
| Recruitment | Recruitment Agent — AI Video Interviews | Your AI hiring partner. Recruitment Agent screens applications, conducts structured AI video interviews with follow-up questions, evaluates responses against rubrics, and delivers scored shortlists — so you can move from application to shortlist in minutes. Each plan includes monthly AI Credits (1 credit = 1 interview). Credits reset each billing cycle and do not roll over. Additional credit bundles are available for purchase. APAC: Available on Premium and above. UK & Canada: Available on Premium, Platinum, and Employment Unlimited. |
Premium (15 credits/mo) Platinum (30 credits/mo) |
APAC: Plus (30 credits/mo), Engage (15 credits/mo), Elite (30 credits/mo), Unlimited (70 credits/mo) UK & Canada: Unlimited (70 credits/mo) |
AI Content Assist
AI-powered writing assistance is available throughout the platform to help you craft professional, well-worded content. Look for the AI support button wherever you see it to get suggestions and improve your writing.
| Menu | Sub-menu | AI feature | Notes | Classic plan | Next Gen plan |
|---|---|---|---|---|---|
| Home | Shout Outs | Helps in suggesting the perfect Shout Out for your colleague. | Platinum | Employment Unlimited | |
| Announcements | Helps in suggesting the perfect Announcement wording. | Platinum | Employment Unlimited | ||
| People | Overview Bio | Helps with creating an outstanding bio. | Platinum | Employment Unlimited | |
| Management Notes | Click the AI support button to create well crafted notes. | Platinum | Employment Unlimited | ||
| Recruitment | Candidate activity feed | Let our AI support you in suggesting well-written mentions to a team member. | Platinum | Employment Unlimited | |
| Scheduled meetings | Let our AI support you in perfectly wording your meeting requests. | Platinum | Employment Unlimited | ||
| Engagement | Employee Recognition | Click the AI button for ideas on appropriate recognition wording. | Platinum | Employment Unlimited | |
| Happiness Surveys | Helps with creating a well-crafted Happiness Survey. | Platinum | Employment Unlimited | ||
| Development | 1:1s | Click the AI button if you want it to suggest appropriate wording for your talking points. | Platinum | Employment Unlimited | |
| Feedback | Perfectly word your feedback message that you need to send to your colleagues or team members. | Platinum | Employment Unlimited | ||
| Settings | Email Templates | Click the AI support button to assist with email template wording. | Platinum | Employment Unlimited |
Company Feed and Recognition
Hero AI can access your company feed and recognition to instantly retrieve, filter, and summate critical internal communications, saving users from manually scrolling and ensuring important updates are never missed.
Example questions:
- "When was the last time I received recognition?"
- "Who has recently received recognition/ who has recently received recognition in (Team)?"
- "Who has received the most recognition in the past three months?"
- "Who has given out the most recognition in the past three months?
Hero AI can access Feedback:
- Employees can ask Hero AI to summarise their feedback, highlight strengths and development areas, spot recurring themes, and recommend what to act on next.
- Managers can query feedback their direct reports have received to prepare for coaching conversations, based on what's already visible to them.
- Sent feedback - both employees and managers can ask Hero AI to recall feedback they've given to others.
- Access-aware by design - Hero AI only surfaces feedback the logged-in user is already permitted to see. Sharing options are fully respected, and admins can query unsolicited feedback across the organisation but cannot access requested feedback.