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How to use Hero AI for Employees FAQ | HR platform?

Available for the following HR plan Standard, Premium, Platinum
Available for the following user access levels: Employee, Manager, Admin

Hero AI (also known as HeroBot) is a generative AI answering solution for employees powered by OpenAI that allows you to ask your organisation any question about its policies. Hero AI offers a robust Q&A interface that transforms complex policy documents into easily searchable and understandable formats.

This article tells you how to use the Hero AI feature.

 

Getting started

Accessing Hero AI to view policy documents
  1. Log into your HR platform. 
  2. Click on the Ask Hero AI button
    Hero AI 1.jpg
  3. Type your question into the text box, then click Ask.
    Ask Hero aI 1.jpg
  4. Your response will appear.

Frequently asked questions

What types of questions can I ask Hero AI?

On the Malaysia and Singapore versions of Employment Hero, Hero AI has two in-built features: Policies and WorkCoach.

  • Its Policies feature searches through your company's policy information so you can ask it specific questions about your organisation.

    You can therefore ask it questions such as:

    • How is long service leave calculated?
    • What is my company's parental leave policy?
    • What is my company's work from home policy?

  • Its WorkCoach feature provides management and career guidance. It answers questions based on users' personal information such as their HR platform, job title and role (i.e. manager, admin, employee, or owner).

    You can therefore ask it questions such as:

    • What skills should I display to help my career development?
    • What kind of training certifications will help me in my role?
    • What are the features of my organisation's company culture?
Does my company have to upload policy information to Hero AI?

Yes. If your company has not uploaded the policy information, you will receive the below message:

I’m designed to answer questions about your organisation’s policies. Currently, I cannot find any policies for your organisation. Please contact your admin to add relevant policies.

If anything if missing from Hero AI that you feel is needed, please contact your administrator. 

Author recommended

So you now know how to use Hero AI and you are now wondering, what can I do next? Below are two recommendations:

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