Available for the following plans: Lite, Plus, Unlimited HR, Essentials, Engage, Elite, Unlimited HR+Payroll
Available for the following HR plans: Standard, Premium, Platinum
Available for the following user access levels: Employee, Manager, Admin
Hero AI (also known as HeroBot) is a generative AI-answering solution for employees powered by a Large Language Model (LLM) that allows you to ask your organisation any questions about its policies, your personal data, and your career. It offers a robust question-and-answer format that transforms complex policy documents and personal employment information into easily searchable and understandable formats.
Beyond policy queries, Hero AI acts as a customisable WorkCoach, factoring in your job title and role to provide guidance. It also provides instant access to personal data like leave, rosters, and pay information, and empowers managers to take direct actions, such as approving leave requests, through conversational chat.
Employees
- Log in to Employment Hero.
- Click the Ask Hero AI button in the top right-hand side of the screen to open Hero AI.
- You'll see suggested questions to help you get started. Type your question into the text box (e.g., "How much leave do I have?" or "What is the company WFH policy?"), then click the Ask button or press Enter.
- Hero AI will give you an answer and may list out some extra resources, such as help centre articles or links to your personal profile. You can provide feedback using the That helped 👍 or Wasn't helpful 👎 buttons.
- Log into your Employment Hero.
- Click the Ask Hero AI button in the top right-hand side of the screen to open Hero AI.
- You'll see suggested questions to help you get started. Type your HR/general work question into the text box, then click the Ask button or press Enter. Hero AI will give you an answer and may list out some extra resources, such as Help Centre articles. You can provide feedback using the That helped 👍 or Wasn't helpful 👎 buttons.
Employers
- Log into your Employment Hero platform.
- Click the Ask Hero AI button in the top right-hand side of the screen to open Hero AI.
- You'll see suggested questions to help you get started. Type your question or action request into the text box (e.g., "Approve John's leave request" or "What is our parental leave policy?"), then click the Ask button or press Enter.
- Hero AI will process your request and provide a response. For action requests, you may be able to complete the action directly through the chat interface. You can provide feedback using the That helped 👍 or Wasn't helpful 👎 buttons.
Example: Pre-fill action request
Try asking Hero AI to perform actions with specific details, such as: "Approve leave request for Sarah Smith for 01/02/2026". Hero AI will understand your request and help you complete the action.
Frequently asked questions
Hero AI searches Help Centre articles, company policies, and your personal employment data. It can answer questions such as:
- Policy: "What is my company's parental leave policy?" or "How is long service leave calculated?"
- Personal Data: "What are my bank and tax details?", "Show me my pay information," or "When is my next performance review?"
- Rostering: "What are my roster details for this week?", "Show me John Doe's roster", "Show me my timesheet entries", or "Show me empty shifts"
- Pay: "What is my salary history?"
- Leave: "Show me my leave balance" or "What will my leave balance be on [future date]?"
- Benefits: "What are my benefits and perks?"
- Personal: "Show me my employment records", "Show me my employment history", or "Show me my work eligibility"
- WorkCoach: "What skills should I display to help my career development?"
Additionally, Managers can use Hero AI to take actions, such as: "Show me pending leave requests", "Approve annual leave for Sarah Smith", "Create shifts for John Doe", "Create unavailability for John Doe", or "Decline leave request for John Doe."
Yes. For policy-specific questions, your company must have the information uploaded. However, personal data (leave, pay, etc.) is pulled directly from your Employment Hero profile.
Hero AI adheres to strict access controls. You can only see policy information or personal data (like bank, tax, and super details) that you are already eligible to see based on your User Access and permissions.
Hero AI respects existing platform permissions and does not override or bypass permission models. Users can only:
- View information they already have access to
- Perform actions they are authorized to perform
Your capabilities within Hero AI vary based on:
- Role: Employee, Manager, Admin, or Owner
- Country: Location-specific access rules
- CSS permissions: Custom security settings configured for your organisation
- Enabled features: Feature flags activated in your organisation
This ensures that Hero AI maintains the same security and access controls as the rest of the Employment Hero platform.
Helpful Hint
No data is stored anywhere but within our secure ecosystem. Personal information and client data are purely processed by a Large Language Model (LLM) API and are never used for model training purposes.