James Nixon
Employment Hero's resident technical writer who is experienced in creating and maintaining a SAAS HelpCentre through Zendesk Guide
Articles
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Billing, invoices, and online account cancellation
Available for the following HR plans: Standard, Premium, PlatinumAvailable for the following User Access level: Admin The Billing feature allows you to view a list of billable users per invoi...
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Troubleshooting why a pay slip is not displaying
Employee checks If you are an employee and you cannot see your pay slips, try following the steps below to troubleshoot the issue. You can find the steps to view your pay slip in this article. You ...
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Managing leave categories via the HR platform
Available for the following New HR plan Standard, Premium, Platinum Available for the following user access levels: Employee, Manager, Admin Leave categories allow your employees to submit time off...
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How to view, download, and print your pay slips
The Pay Slip feature allows you to access digital copies of your pay slips, which you can download to your device. You can also print your pay slips if you need hard copies. You can also view your ...
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Update employee personal details and change account email
Available for the following HR plans: Premium, PlatinumAvailable for the following user access levels: Manager, Admin It is important for a manager or admin to easily be able to update their employ...
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Delete my HR account and organisation from Employment Hero as an admin
Question How do I delete my account and organisation from Employment Hero? Answer You will need to request your organisation and account to be deleted by getting in touch with our team. Either in E...
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Change personal details on the Payroll platform
Available for the following Payroll plans: Standard, PremiumAvailable for the following user access levels: Employee, Manager, Admin This article is for customers using the Payroll platform. If you...
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Contact support for help using the Payroll platform
Question How do I contact the support team? Answer For any issues relating to the software, our team of specialist supporters are on hand between 9:00am to 5:00pm, Monday to Friday (excluding publi...
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Recover your user account
Available for the following HR plans: Free, Standard, Premium, PlatinumAvailable for the following User Access levels: Employee, Manager, Admin Question How do I recover my user account or rese...
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Reset and update your HR platform password
This article explains how to reset or update your password and unlock your Employment Hero account if you are having trouble accessing it. If you need help resetting your two-factor authentication,...