Select your platform and then browse by platform category

Who are you and what section are you in?

Why can one of my learners not mark a course as complete?

Question

Why can one of my learners not mark a course as complete?

Answer

Sometimes you may have a learner who is saying they have finished a course but it is still ‌not showing as completed. This is likely because the learner has not marked one or more learning items within the course as complete. ​

When a learner says their course is not completing, ask them to please go back into the course and check the completion state of all sections. Make sure they mark those sections showing the status In Progress as Complete.

This must be done for all learning items within the course, including items such as documents and text resources. If the course was created by you or a member of your organisation, you can also manually update the enrolments within the course to change the status on your learner's behalf.

Was this article helpful?
0 out of 0 found this helpful