Available for the following plans: Lite, Plus, Unlimited HR, Essentials, Engage, Elite, Unlimited HR+Payroll
Available for the following plan: Free, Standard, Premium, Platinum
Available for the following user access levels: Employee, Manager, Admin

Question

How do I recover my user account or reset two-factor authentication (2FA) on Employment Hero?

Answer

You can use the Account Recover feature to restore your account access, even if you have lost 2FA access. Please keep in mind though, you will need some form of photo ID, for example, a passport or driver's licence to use this feature.

Important

Only the user themselves can reset their own password. The password reset itself cannot be completed on behalf of the employee, even by an admin.

Interactive learning

Click here for an interactive demo

Getting started

Recover my account

Enter your username and password, then click the Log In button.
Click the Request to reset button.

Helpful Hint

You will then see a confirmation screen that we have sent a request to reset email.
Open the email and click the Reset 2-Factor Authentication button.
Click the Start Verifying button.
Select your documentation type and click the Next button.
Upload the required documents. You may need to upload a front and back side, depending on the document.
To take a photo via your phone, click the Click Here button.
Scan the QR code with your mobile phone if you want to continue on your phone.
Click the Next button.
Click the Next button.
Click the Take Photo button.
Grant access to your camera so we can take a photo of yourself holding your ID and a note with "Employment Hero" and the current date
Click the Take Photo button.
You will then be able to take a picture of yourself, your ID and the note together, following the on screen instructions.
Click the Submit button.

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Reset your login password, unlock account, and (2FA) Two Factor AuthenticationThis article covers how you can you reset your log in password if you can not remember your password, how you can unlock your account and also how to reset your two-factor authentication code.
Set my account language FAQThis FAQ covers a common question we receive around how you can set your account language for your Employment Hero platform.