Available for the following plan: Free, Standard, Premium, Platinum
Available for the following user access levels: Employee, Manager, Admin

Questions

• How do I get access to the Employee Assistance Program (EAP) service in New Zealand?
• How do I activate my Employee Assistance Program (EAP) service in New Zealand?
• How do I integrate my employee data with Clearhead for them to use the Employee Assistance Program (EAP) service in New Zealand?
• How do I launch my Employee Assistance Program (EAP) with my employees in New Zealand?

Answers

  How do I get access to the Employee Assistance Program (EAP) service in New Zealand?   

EAP access is available only for organisations with either the Unlimited plan or the EAP add-on subscription for any other plan. If you would like to add this to your current subscription, please click here to get in touch with our Sales team, or read more about Clearhead EAP here.

Employment Hero has partnered with Clearhead to provide this service to employees of eligible customers.

  How do I activate my Employee Assistance Program (EAP) service in New Zealand?   

If you have the Unlimited plan or the EAP add-on subscription for any other plan, you can start using your EAP service with Clearhead. Follow the steps below:

1. Go to https://myclearhead.typeform.com/employmenthero
2. You will be required to complete the following information:
   • Contact details for the owner of the plan (i.e. those eligible to call to request additional services and will be invited to use the management portal)
   • What is their department?
   • What is their role in the organisation?
   • What is the business name?
   • What is the code they would like to set for their unique website, i.e. xxxxx.myclearhead.com (if business name ACME, then acme.myclearhead.com will be their website and what they put in for this question is “acme”)
   • How many employees are in the organisation?
   • What is the industry?
   • Where is the head office located?
   • What region is the head office in?
   • What state / province or territory is the head office in?
   • What is the address of the head office?
   • Do you have international offices? If so, what country(s) are your international offices located in? Do staff in these international locations need access to the platform?
   • Please upload your logo.
   • Are you comfortable with us using your logo for digital marketing?
   • To ensure the best experience with Clearhead, what does success look like to you?
   • Is there anything else you’d like us to know at this stage?
   • Agreeing to Clearhead's terms and conditions.
3. You will receive an email confirmation and Clearhead will then activate your EAP service.

  How do I integrate my employee data with Clearhead for them to use the Employee Assistance Program (EAP) service in New Zealand?   

When setting up Clearhead for the first time, one of the easiest ways to get started is by connecting to your Employment Hero platform to securely sync your employee list in just a few steps.

If your Employment Hero platform includes international staff (outside of New Zealand), connecting will sync all staff on your Employment Hero plan into Clearhead — even if they are not intended to access the service.

In this case, Clearhead will assume that you are offering Clearhead to all your employees and the Welcome to Clearhead email will be sent to all your employees.

Getting Started

Connect to Employment Hero

During onboarding, you’ll be prompted to connect to Employment Hero. Here’s how it works:

Log in to Employment Hero

A secure pop-up will appear asking you to log in to your Employment Hero account.

Follow the prompts to authorise access.

Select Your Company

Once logged in, you​ will be shown a dropdown to select your company name.

Click Authorise again to confirm.

This completes the sync and ensures your employee list is always up to date.

What next?

Once connected:

You​ will see a summary of your Clearhead plan with all the included features.

You’ll then be taken to your HR home screen, where you can begin inviting staff, viewing resources, and managing your organisation’s wellbeing tools.

If you need to update or disconnect the integration later, you can do this anytime from the Integrations section in your admin portal OR contact: contact@myclearhead.com.

Troubleshooting

If your staff did not receive any invite emails after being synced / added to the list of members, please whitelist our email domain: myclearhead.com, check with your IT team on how to do this or contact Clearhead for support contact@myclearhead.com.

  How do I launch my Employee Assistance Program (EAP) with my employees in New Zealand?   

Clearhead is most effective when it’s introduced as a core part of your employee experience - not just a one-off initiative. To drive meaningful engagement, we recommend embedding Clearhead into your onboarding, induction, and internal wellbeing communications.

Use your HR home screen as a Launchpad

When logged into your admin portal, your HR home screen shows four helpful resources to guide your rollout and ongoing engagement:

Make Clearhead part of your new hire onboarding by adding it to:

Your Employee Handbook

Include a section about Clearhead’s wellbeing support and login steps.

Your Induction Schedule

Add a 5-minute overview during the first week of onboarding. Emphasise that Clearhead is free, confidential, and always available.

Your Onboarding Materials

Link directly to Clearhead’s Employee Digital Handbook (available on your HR home screen) so new staff know how to log in and get started.

This approach sets a strong tone: mental wellbeing is supported from day one.

Ongoing promotion to your people

Upcoming Webinars

We regularly run sessions on mental wellbeing, resilience, burnout prevention, and more.

These are great opportunities to promote to your staff or use as lunch & learn content internally.

Monthly Mental Health Themes

Each month, Clearhead focuses on a wellbeing theme to help you spark meaningful conversations and content in your workplace.

You​ will see three months at a time, and each links to a curated blog post filled with relevant tools, articles, and activities you can share with your team.

Examples include:

Neurodiversity Awareness

Men's Mental Health

Social Connection

Use these themes in your internal newsletters, Slack channels, or team meetings to keep wellbeing visible year-round.

Final tip: Normalise mental health conversations

The best way to launch Clearhead is with authenticity and consistency. Make wellbeing a regular topic in team check-ins, leadership updates, and internal comms - not just something employees are expected to figure out alone.

When leaders model the use of Clearhead and encourage its use as part of work-life balance, engagement increases.

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