Available for the following Payroll plans: Standard, Premium, Core Payroll
Available for the following user access levels: Admin

Error

Type	Feature	Error Name
Sync error	Timesheets	This timesheet entry overlaps with an existing timesheet entry

Explanation

When your Employment Hero platform is integrated with a payroll platform, Employment Hero is the source of truth for employee data such as timesheets. Timesheets will sync from Employment Hero to Payroll on approval; they will never sync from Payroll to Employment Hero.

This error typically occurs when a timesheet with the same dates has been submitted on the payroll platform first. When the timesheet is then submitted on Employment Hero, this error is triggered to ensure the timesheet is not synced and duplicated on the payroll platform.

Solution

You will first need to check whether the timesheet has been processed on the payroll platform.

If the timesheet has been processed on the payroll platform

Clck the Settings icon.
Click Payroll integration issues.
Select the Timesheets tab.
Select the Actions drop-down menu, then select Hide from Dashboard for the error.

This will ensure that you have a record of the timesheet on Employment Hero and will stop the error from appearing on your dashboard.

If the timesheet has not been processed on the payroll platform

Delete the timesheet on the payroll platform.
Re-submit the timesheet on Employment Hero.

Once the timesheet has been approved, it will sync to your payroll platform.

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