Error
| Type | Feature | Error Name |
|---|---|---|
| Import conflict | Employee file | Employee email address not unique |
Explanation
This error occurs when an employee does not have a unique email address on Payroll classic, because of this, Employment Hero will not import the employee record.
Solution
Changing the email address in the employee's file in Payroll classic so it is unique and then re-syncing the two platforms will resolve this issue.
Interactive steps
Click here for an interactive demo
Written steps
Resolving this error
- Log into the Payroll classic.
- Click the Employee menu.
- Click the List submenu.
- Click on the employee who needs their email changed.
- Click the Details button.
- In the Email field, enter an unique email address.
- Click the Save button.
- Log in to Employment Hero.
- Click the General Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the Update button.
- In the Employees section, click the Update from Payroll button.
Helpful Hint
The Employees section will now show a grey Updated button. This means that Employment Hero has successfully imported your employees from Payroll classic.