Available for the following plans: Lite, Plus, Unlimited HR, Essentials, Engage, Elite, Unlimited HR+Payroll
Available for the following HR classic plans: Standard, Premium, Platinum
Available for the following User Access level: Admin
Certification Settings enable you to manage your organisation's certifications and request supporting documents, such as driving licences and qualifications. This feature allows you to set the renewal period for mandatory certifications, define specific due dates for completion, and edit the assignment of certificates. Utilising the certification feature helps ensure compliance with industry regulations and verifies that employees hold the necessary certifications to work safely and legally.
We recommend using the Certifications Reporting feature to check outstanding certifications regularly. For guidelines on managing certifications already assigned to employees, refer to this article. For more details, including the 12-month restriction on editing a certification's configuration and exceptions for certifications created before February 2023, please see the Further Information section of the article.
Create and configure certification settings
- Click the Compliance menu.
- Click the Certifications submenu.
- Click the Add Certification button.
- In the Certification details form, enter the following:
- Certification name
- Certification type (Check, Licence, Qualification, or Training)
- Assign to: Choose groups (Teams, Locations) or Individuals (Employees, Contractors).
- Click on Advanced options to add an optional description, state/territory, or supporting documents.
- Click the Next button.
- On the Configuration page, complete the following fields:
- Is this certification mandatory or optional?
- How often does it need to be renewed? (One-off, Expiry date, or Renewing).
- When is this certification due? Enter the number of days after assignment that the employee must provide the certification (e.g., 4 days).
- Click Save and then Create to finalise the setting.
Manage data
- Click Compliance Certifications.
- Use the Search bar or Filter icon to sort by Mandatory status, Type, or Assignees.
Remove or change certification assignments
There is no way to remove a certification requirement from a single employee directly. Assignment is managed at the certification level — you control who is included by editing which groups or individuals are assigned to the certification.
To remove a certification requirement from one or more employees, you need to edit the certification's Assign to settings and remove the relevant team, location, or individual.
Important
Unassigning an employee from a certification permanently deletes the certification record from their employee file. If the employee is reassigned the same certification later, they will need to resubmit their details from scratch.
- Click the Compliance menu.
- Click the Certifications submenu.
- Find the certification you want to update and click its Actions button.
- Select Assign.
- Remove the team, location, or individual you no longer want to require this certification.
- Click Save to apply the changes.
Helpful hint
If a certification was assigned to a group (such as a team or location) and one person within that group no longer needs it, you have two options:
- Switch to individual assignment: Remove the group assignment and instead assign the certification directly to each employee who still requires it.
- Adjust the group: Move the employee out of the team or location that triggers the certification requirement.
Further information
Admins have 12 months from the creation date to edit configuration settings, including:
- Frequency of renewal
- Due date settings
- Supporting documentation requirements
- Driving offence questions
Employment Hero sends email notifications for the following actions:
- Assigning a certification to an employee.
- A certification assigned to an employee is due in a week.
- A certification assigned to an employee is now overdue (passed its due date).
- A certification assigned to an employee expires in a week.
- A certification has expired.
- Approving or declining a submitted certification.
Community questions
It is important to distinguish between these two dates to maintain compliance:
- Due Date: The administrative deadline for the employee to upload their documentation to the platform (e.g., 7 days after they start).
- Expiry Date: The date the actual qualification or licence becomes legally invalid and requires a full renewal or refresher.
There is no direct way to remove a certification from a single employee in isolation. To remove it, you need to edit the certification's assignment via the Actions > Assign button and remove that individual or their group from the assignment list.
If the certification was assigned to a group and only one person needs to be removed, you can either switch to individual assignment for everyone else who still requires it, or move that employee out of the team or location that triggers the requirement.
Note that unassigning an employee permanently deletes the certification record from their file. If they are reassigned later, they will need to resubmit their details.