Location (Cost Centre) does not exist Employment Hero Payroll error via the HR platform


Type Feature Error Description
Import conflict Locations Location does not exist on Employment Hero payroll


This error occurs if the location (Cost Centre in the HR platform) does not exist in your payroll platform, because of this, the HR platform will automatically disable the location, causing this issue.


Adding the location to your payroll platform and then re-syncing the HR and payroll platforms will resolve this issue.

Interactive steps

Click here for an interactive demo

Written steps

Resolving this error
  1. Log into Employment Hero Payroll.
  2. Click the Business Settings menu.
  3. Click the Payroll Settings submenu.
  4. Click the Location button.
  5. Click the Add button.
  6. Complete the following fields:
    • Name.
    • Regional anniversary day.
    • Is a sub-location of.
    • Make this location available to all employees.
    • This location correlates with a record in another platform.
    • Make all sub locations report to this location.
  7. Click the Add Shift Conditions button.
  8. Select any required default shift conditions.
  9. Click the Back to Location button.
  10. Click the Save button.
  11. Log in to your Employment Hero platform.
  12. Click the Payroll Settings menu.
  13. Click the Cost Centres submenu.
  14. Click the Update From Payroll button.

    Helpful Hint

    The Cost Centres page will now show a grey Updated button. This means the HR platform has successfully imported your cost centres from the payroll platform.


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