KeyPay error: Pay rate template does not exist


Type Feature Error Description
Import conflict Pay Rate Template Pay rate template does not exist in KeyPay


This error occurs if the pay rate template does not exist within your KeyPay platform, because of this, Employment Hero automatically disables the pay rate template causing this issue.


Adding the pay rate template to your KeyPay platform and then re-syncing the two platforms will resolve this issue.

Adding the pay rate template into the KeyPay platform
  1. Log in to your KeyPay platform. 
  2. Click the Business Settings menu.
  3. Click the Payroll Settings submenu.
  4. Click the Pay Rate Template button.
  5. Click the Add button.
  6. Complete the following fields:
    • Name.
    • Primary pay category.
  7.  In the pay rates table complete the following columns:
    • Enabled.
    • Rate.
  8. Scroll to the end of the page and click the Save button.
  9. Log in to your Employment Hero platform.
  10. Click the General Settings menu. 
  11. Click the Add-ons submenu. 
  12. Click the Actions button. 
  13. Click the Update button. 
  14. In the Pay Items section, click the Update from Payroll button.

    Helpful Hint

    The Pay Items section will now show a grey Updated button. This means Employment has successfully imported your pay items from your KeyPay platform.

Was this article helpful?



Article is closed for comments.