1. Employment Hero Help Centre (NZ)
  2. HR Platform
  3. Managing HR Data by Integration
  4. Payroll Integrations
  5. Xero platform
  6. Import Conflicts

Employee does not exist Xero error

James Nixon
Updated
EH Content Team

Error

Type. Feature. Error Name.
Import conflict. Employee file. Employee does not exist on Xero.

Explanation

You will encounter this error when a user's employee file only exists on your Employment Hero platform and not on your Xero platform.

Solution

To resolve this error, you will need to transfer the employee record on your Employment Hero platform over to your Xero platform.

How to transfer an employee record
  1. Click the   Settings menu.
  2. Click the Add-ons submenu.
  3. Click the Actions   button.
  4. Click the   View Conflicts button. Xero__UK__1.jpg
  5. Click the Use EH Data button.
    Xero__UK__1.jpg

Explore related content

  • Leave balance visibility Xero Guide This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
  • Common Xero Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their Xero data.

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