Error
| Type | Feature | Error Name |
|---|---|---|
| Import conflict | Employee file | Employee email address not unique |
Explanation
This error occurs when an employee does not have a unique email address on your payroll platform, because of this, the HR platform will not import the employee record.
Solution
Changing the email address in the employee's file in your payroll platform so it is unique and then re-syncing the two platforms will resolve this issue.
Interactive steps
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Written steps
Resolving this error
- Log into Employment Hero Payroll.
- Click the Employee menu.
- Click the List submenu.
- Click on the employee who needs their email changed.
- Click the Details button.
- In the Email field, enter an unique email address.
- Click the Save button.
- Log in to your Employment Hero platform.
- Click the General Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the Update button.
- In the Employees section, click the Update from Payroll button.
Helpful Hint
The Employees section will now show a grey Updated button. This means the HR platform has successfully imported your employees from your payroll platform.
Explore related content
- HR platform: Payroll integration issues dashboard This feature displays your organisation's sync errors broken down into three areas: employee file, leave requests, and timesheets.
- Manage my organisation's leave categories - HR Web Platform This feature allows you to synchronise the leave categories created on your payroll platform and make them selectable within your HR platform.