James Nixon
Employment Hero's resident technical writer who is experienced in creating and maintaining a SAAS HelpCentre through Zendesk Guide
Articles
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Manage assigned certifications
Available for the following HR plans: Premium, PlatinumAvailable for the following user access levels: Employee , Manager , Admin These certifications are accessible through the Certifica...
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How to transfer user data between profiles in GO1
If you need to merge or transfer data between two user profiles in GO1, such as combining a personal email profile with a work email profile, here is a step-by-step guide to help you manage the pro...
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Pay category can't be blank employee file error
When integrating payroll platforms with Employment Hero HR, synchronisation issues may occur, such as missing or incorrect data entries for team members. This guide will specifically address the pr...
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Week 3 2025 | Release Notes
Data & AI EH Jobs App - Screen Jobseeker Low Quality in Background Release Date: 13 Jan 2025 Target Users: EH Jobs app users. Objective: Introduce a two-phase quality assessment system for jobseek...
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Report a safety incident
Available for the following HR Plan: Premium, PlatinumAvailable for the following User Access levels: Employee , Manager , Admin The Report an Incident feature lets you write a safety inc...
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Difference between 360 reviews and performance reviews
Wondering whether to conduct a 360 feedback review or a performance review? Both bring specific benefits that can support an HR department in their employee performance management. Rather than cons...
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Navigate your Learning platform dashboard
After you create your Learning platform account, you will arrive at your Home Page Dashboard. Every time you log in, you will land on this dashboard view. From this dashboard, you can navigate to a...
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Please verify the selections below to ensure your Tax Code Declaration contains the correct information that applies to you | Xero Error
Error Type Feature Error Name Sync warning Tax Code Declaration Please verify the selections below to ensure your Tax Code Declaration contains the correct information that applies to you. ...
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Manage performance reviews as a manager
Available for the following HR plans: Premium, PlatinumAvailable for the following user access level: Manager Admin The Direct Employees Performance Review Management feature allows you to c...
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Employee does not exist on Xero | Error
Error Type Feature Error Name Import conflict Employee file Employee does not exist on Xero Explanation You will encounter this error when a user's employee file only exists on your Emplo...