James Nixon
Employment Hero's resident technical writer who is experienced in creating and maintaining a SAAS HelpCentre through Zendesk Guide
Articles
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Annual holidays parental leave rules
The purpose of this article is to explain how the platform will calculate annual holidays in relation to the following scenario: Employee is on parental leave; and the employee becomes entitled to ...
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Manage expenses on the Payroll platform
Available for the following Payroll plans: Essentials, Standard, Premium The expense reimbursement process lets employers pay back employees who have spent their own money on business-related expen...
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Leave category does not exist | Xero Error
This article is relevant if you: Use Xero for your payroll; and See an error message called "Leave category does not exist in Xero." Why you are seeing this error This error occurs when a leave c...
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I can not open the links contained within an email | Payroll Error
Error Type. Feature. Error Name Content links. Payroll emails. Your connection is not private. Explanation When you receive an email from the payroll platform regarding actions taken, suc...
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Learning FAQ: How do I send a password reset email to a user?
Question How do I send a password reset email to a user? Availability Learning Plan: Standard Plus Answer You can use the Send Password Reset feature within the User Management module...
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Pay rate template no longer exists Employment Hero Payroll error via the HR platform
Error Type Feature Error Description Import conflict Pay Rate Template Pay rate template does not exist in Employment Hero payroll Explanation This error occurs if the pay rate template d...
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Leave balance visibility via the HR platform and Xero
How it works Organisations may have requirements where employees should have visibility on certain leave categories, whereas other categories they may need this visibility disabled. If this is the ...
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How do I set up payment files in the Payroll platform?
Available for the following Payroll plans: Essentials, Standard, Premium A payment file is a file format used by all major New Zealand financial institutions and specifies how to make payments from...
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Minimum software requirements | HR Web Platform
Web browser requirements Make sure you have enabled cookies and JavaScript within your browser. If you have not enabled them, you will need to accept their usage upon your first login. You may expe...
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When do the bonuses/allowances get paid out | HR Web Platform
Question I have created bonus/allowances payments for my Global Teams employees in-platform and I want to know when will you pay these out to my Global Teams employees? Answer When submitting a bon...