Question

What happens if there is a platform outage?

Answer

We have built an efficient and effective method of notifying our users in-platform if their is a system/feature outage to minimise support queries being raised. Our support team can trigger a timed in-platform notification if there is a platform or feature outage across the HR login and the home page, with the ability to

Set the start and end Date plus the time of the outage to keep our users informed.
Trigger the message on the login page and/or the home page.
To set the severity level of the outage.
Trigger a timed resolution notification to keep members informed.