How do I direct message job applicants via the HR platform

Available for the following HR Plan: Premium, Platinum
Available for the following User Access levels: Manager       , Admin      

As a recruiter, reliable communication with your job applicants can help keep them in the loop regarding the status of their application. As well as allowing the applicant to ask for questions or feedback. The direct messaging feature allows you to communicate with job applicants in real-time, allowing instantaneous communication with job applicants and reducing your time to-hire.

Important

The applicant will receive the message via their Swag app, rather than via a text message i.e. we will send a push notification to the applicant to inform them that they have received a message within the Swag app.

Interactive demo

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Daily activities

Individually message a job applicant
  1. Click the  Recruitment menu.
  2. Click the Jobs tab.
  3. Click on the required job role.
    Showing the Roles overview page
  4. Click the Communication tab
  5. Enter your message into the Message field.

    Helpful Hint

    Not sure what to write? If you are on our Platnium HR Plan you can type a few points in, then click   to have our AI help you generate a draft message. You will be able to refine the draft as you need before submitting. 

  6. Click the   Send Message button.

    Warning

    If you receive a message saying Your Message Thread has been Archived. You may only send messages via email. After clicking the Send Message button, it indicates that the candidate was manually added to the job listing, and therefore we do not support direct messaging for such candidates. Additionally, this same message will appear if you have blocked, blocked, deleted, disqualified, or hired the candidate.

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Bulk-message job applicants
  1. Click the  Recruitment menu.
  2. Click the Jobs tab.
  3. Click on the required job role.
    Showing the Roles overview page
  4. Click the Communication tab
  5. Select the job applicants that need a message sent.
  6. Enter your message into the Message field.

    Helpful Hint

    Not sure what to write? If you are on our Platnium HR Plan you can type a few points in, then click   to have our AI help you generate a draft message. You will be able to refine the draft as you need before submitting. 

  7. Click the   Send Message button.

    Warning

    If you receive a message saying Your Message Thread has been Archived. You may only send messages via email. After clicking the Send Message button, it indicates that the candidate was manually added to the job listing, and therefore we do not support direct messaging for such candidates. Additionally, this same message will appear if you have blocked, blocked, deleted, disqualified, or hired the candidate.

    Showing the Communicaiton tab page with multiple candidiates selected and a bulk message written out ready to send.

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