When you add a user into the HR platform and you are connected to the Learning platform, Go1 will create an account for that individual with their HR account email.

If the employee's account email is their personal email address, this will flow through to Go1. However, if you changed their email address in HR, this change will not be reflected in Go1.

While you can change a user's email address in Go1, note the following:

• You can only change the email address of a user if that address is associated with your company domain.
• If you require an email address change that is not associated with your company domain, the employee needs to update their own email address.
• Having different account emails in the HR and Go1 platforms may impact the employee's ability to click through from HR platform and access the Go1 platform.

Explore related content

• Learning FAQ: How do I send a notification to a user? This FAQ article covers how to use a feature that lets you send either an in-platform notification or an email to a user in your learning platform.
• Learning FAQ: How do I send a password reset email to a user? This FAQ article covers how to use the Send Password Reset button to users of your learning platform who have forgotten their password.