If you enter an incorrect password into your Employment Hero Work account more than five times, your account will be automatically locked for security reasons.
Before the final attempt, Employment Hero Work will notify you that you have one remaining chance to log in. If that attempt fails, your account will be locked, and you will need to use your email to unlock it.
Follow the steps below to regain access to your Employment Hero Work account after it has been locked.
- If you have been notified that your Employment Hero Work account has been locked due to too many incorrect passwords entered, navigate to your email account you used to sign up to Employment Hero Work.
- You will have received an email from Employment Hero Work, containing a link to click on to unlock your account. Click on the highlighted link.
- Your account will now be unlocked.
Warning
This information is relevant to HRIS-connected accounts only. If you previously used an employee portal on an HR website, then follow these instructions only.
- If you have been notified that your Employment Hero Work account has been locked due to too many incorrect passwords entered, navigate to your email account you used to sign up to Employment Hero Work.
- You will have received an email from Employment Hero Work, containing a link to click on to unlock your account. Click on the highlighted link.
- Your account will now be unlocked.
- If you have two-factor authentication set up, you will need to choose whether you would like a code sent to your phone via a text message, or sent to your email address.
- Once you have added your 2FA code, you will be able to log in to your payroll-only account.
Warning
This information is relevant to payroll-only accounts only. If you previously used the WorkZone app, or if you know that you are using a payroll-only account, then you can follow this advice.