If you're having trouble logging into your EH Work app, we suggest following the steps below to troubleshoot the issue:
- Double-check for typos
- Make sure you use the correct email address
- Make sure the EH Work app is up to date
- Confirm access with your employer
- Uninstall the app and reinstall the app
- Reset your password
To learn how to download and log in to the EH Work app, see this article.
-
Double-check for typos
Ensure you're entering your password correctly. Pay special attention to:
-
Uppercase and lowercase letters
-
Numbers and special characters
-
-
Make sure you are using the correct email address
Make sure you're using the correct email address associated with your account. This could be your personal or work email address depending on how your account was set up. This is important, especially when resetting your password.
-
Make sure the EH Work app is up to date on your device
To ensure that the EH Work app is functioning properly, it's important to have the latest version installed. Follow these steps to check for updates:
- Open the App Store on your iPad.
- Search for 'EH Work' in the search bar.
- Check if an update is available. If an update is available, you’ll see an 'Update' button.
- Tap 'Update' to install the latest version of the app.
Keeping the app updated ensures you have the latest features and fixes for any known issues.
-
Confirm access with your employer
If you're unsure whether you have access, contact your employer or another Full Access Admin to confirm. This will likely be an HR person, or similar. -
Uninstall the app and reinstall the app
If logging out and back in doesn’t solve the issue, uninstalling and reinstalling the app can help. Reinstalling the app can clear any corrupted data or settings that might be causing issues.
-
Reset your password
If you're still unable to log in, consider resetting your password. Learn how to do that in this article.