Check what version of the EH Work app you have
- Log in to the EH Work app.
- Tap the image icon in the top right-hand corner of your homepage.
- Scroll to the bottom of your Profile page.
- You will see the version of the app you have written at the bottom of the screen.
App version support policy
Our commitment to offering the best experience in the EH Work app includes a rolling app version support policy. This means that when a new app version is released, we continue to support it and the four previous versions, ensuring our users always have access to the latest and most secure features.
Maintaining current support: Our five-version policy
As of 6 March 2024, our technical support extends to the five latest versions of our app. Patches to these versions are included, but do not count towards the version limit. This means, if the latest version is 2.24.1, technical support is available for versions 2.20.0 through 2.24.1. Our rolling support model ensures that with each new release, we begin supporting the new version and phase out support for the oldest version among the last five. For instance, the release of version 2.25.0 will shift support to versions 2.21.0 through 2.25.0.
Why we support five versions
Supporting the latest five versions allows us to concentrate our resources on improvements and new features while ensuring stability and security. It also enables our users to benefit from enhanced performance, compatibility with newer devices, and access to the latest features released, all aimed at facilitating and enhancing your work and employment experience.
Support services
Technical assistance covers app operation, feature functionality, bug reporting, and troubleshooting. Regular updates and security patches will be released only for supported versions.
What this means for users
We encourage our users to update to the latest version to enjoy the full range of features we offer as well as security updates. Users on older versions may not have access to the latest features or security updates. For the best performance and user experience, please ensure your app is updated regularly.
How to update
You can update to the latest version of our app by visiting the App Store for iOS or Google Play for Android and selecting Update. If you have enabled automatic updates, your app will update automatically.
In certain situations — such as critical security risks, major instability, or compliance requirements — we may enforce a mandatory (hard) update. This means users on older versions, and occasionally even on recent releases, may be required to update to continue using the app.
What happens when my app version is no longer supported?
How to update your app
- Open the App Store (iOS) or Google Play Store (Android) on your device.
- Search for Employment Hero Work and tap Update.
- Once updated, re-open the app and log in as normal.
What if I can't update?
- If you are unable to update the app, your device's operating system (OS) may no longer be supported. Our app currently requires:
- iOS: Version 15.1 or later
- Android: Version 7.0 or later
- If your device doesn't meet these requirements, here are your options:
- Update your device's OS — Go to Settings General (iOS) or Settings Software Update (Android) and install the latest available update for your device.
- Use Employment Hero via a web browser — All core features including timesheets, rosters, and payroll are available at https://secure.employmenthero.com/ from any browser.
- Contact your admin — If you rely on the app for time-critical tasks like clocking in/out or submitting timesheets, let your org admin know so they can help arrange an alternative.
Will I lose my data?
Need more help?
Contact your organisation's admin or reach out to Employment Hero Support.