1. Click the Settings menu.
2. In the Notifications section, click Organisation Emails.
   
3. Browse or search for the notification category and email type you want to enable.

4. Turn the toggle switch next to the email to the On position.

   Helpful Hint

   Changes are saved automatically. There is no Save button required.

1. Click the Settings menu.
2. In the Notifications section, click Organisation Emails.
   
3. Browse or search for the notification category and email type you want to disable.
4. Turn the toggle switch next to the email to the Off position. The change is applied immediately.
   

1. Click the Settings menu.
2. In the Notifications section, click Organisation Emails.
   
3. Locate the category heading (for example, Development or Engagement).
4. Click the expand arrow next to the category name to reveal its notifications, then toggle the category-level switch to the desired position.

5. If you are disabling all notifications in the category, a confirmation modal will appear. Click Disable all to confirm, or Cancel to go back.
   

   Helpful Hint

   The counter next to each category name (for example, 9/9) shows how many notifications are currently enabled out of the total available.

1. Click the Settings menu.
2. In the Notifications section, click Organisation Emails.
   
3. Locate the email notification you want to preview.
4. Click the eye icon to the right of the email name to open a preview of the email content as it appears to recipients.

Daily digest emails are summary notifications that accumulate non-urgent activity and are delivered together in a single email. By default, digests are sent at 8:00 AM. You can change the delivery time, choose how timezones are applied, and control which days digests are sent.

1. Click the Settings menu.
2. In the Notifications section, click Organisation Emails.
3. Click the Delivery tab.

4. Under Daily digest schedule, use the Send daily digest at dropdown to select your preferred delivery time. Times are available in one-hour increments from 12:00 AM to 11:00 PM.

   Helpful Hint

   Digest emails begin sending at the selected time and all deliveries are completed within approximately one hour.

5. Use the based on dropdown to choose how the delivery time is applied:
   • Employee's local timezone — the digest is sent at the selected time in each employee's own timezone. Employees without a timezone set will fall back to the organisation timezone. Choose this option if your team is spread across multiple locations.
   • Organisation timezone — the digest is sent at the selected time in your organisation's primary timezone, regardless of where individual employees are located. Choose this option if your entire team works in the same timezone.
6. Under Deliver on, select how frequently digests are sent:
   • Every day — digests are sent seven days a week, including weekends.

   • Work schedule aware — digests are only sent to each employee on their scheduled working days, based on the work hours or custom work hours set in their employment profile. If a digest would fall on a day off, it is held and delivered on the employee's next working day instead. Nothing is lost — the notification content is unchanged when it arrives.

     Important

     Work schedule aware delivery does not currently apply to casual shift workers on rosters or timesheets. Employees in those arrangements will continue to receive digests every day regardless of this setting.

7. Click Save.

How working days are determined

When Work schedule aware is enabled, the system checks each employee's employment profile to determine whether a given day is a working day:

• Employees with standard work hours (no custom configuration) are treated as working Monday to Friday, with Saturday and Sunday as days off.
• Employees with custom work hours configured — any day with zero hours recorded is treated as a day off.
• Employees with no work schedule set are unaffected — their digests continue to arrive on the original delivery date with no change.

1. Click the Settings menu option.
2. In the Notifications section, click Organisation Emails.
3. On the email notification topic of your choice, click on the downward-facing arrow.
4. If not already actioned, you will need to toggle on the email notifications you wish to enable. Select Toggle all to enable all email notifications, or select your individual email notification. 
5. If you enable all notifications, click on Enable all on the popup to confirm. 
6. Your email notifications have now been enabled.

1. Click the Settings menu option.
2. In the Notifications section, click Organisation Emails.
3. On the email notification topic of your choice, click on the downward-facing arrow.
4. If not already actioned, you will need to toggle on the email notifications you wish to enable. Select Toggle all to enable all email notifications, or select your individual email notification. 
5. If you enable all notifications, click on Enable all on the popup to confirm. 
6. On your desired email notification, click on the pen icon to edit.
7. Click on the 3 dots on Custom Template.
8. Click on Edit. 

9. Customise the email as required.

   Helpful Hint

   Refer to the below section, What do the editing symbols mean?, for a list of all the editing options available. Not sure what to write? If you are on our Platinum Employment Hero plan, you can type a few points in, then click   to have our AI help you generate a draft message. You will be able to refine the draft as you see fit before you submit the content.

10. Click the Save Changes button at the bottom of the template editor popup.
11. If you want to test the email, click on Send Test.
12. If you want to view the custom email, click on View.

1. Click the Settings menu.
2. In the Notifications section, click Organisation Emails.
3. Click the Delivery log tab.
4. Use the search fields, date range picker, and filters to locate the email you are looking for. You can search by recipient name or email address, or by email subject.
5. Click the arrow on the left of any row to expand it and view additional detail, including the recipient's full name, the number of retry attempts, and the reason for any failed delivery.

Each email in the log displays one of the following statuses. Statuses reflect the raw delivery information reported by our email provider.

For non-delivered immediate emails (such as contracts or welcome emails), you can manually trigger a retry directly from the log.

1. Click the Settings menu.
2. In the Notifications section, click Organisation Emails.
3. Click the Delivery log tab.
4. Locate the failed email in the log.
5. Click the Retry button on the right of the row. The retry will be sent to the employee's current email address — if their address has been updated since the original attempt, the retry will use the updated address.

The Organisation Emails feature allows you to manage the notifications your organisation sends out, including the ability to enable or disable individual email types per category.

The Notification Settings section allows you to turn on or off personal notifications. Please note, the selection made by a user within the Configure the emails you receive and their frequency feature overrides the selections made by an admin within the Organisation Emails feature.

Yes. Navigate to Settings > Notifications > Organisation Emails and locate the End of Probation notification. Turn the toggle to the On position — changes are saved automatically and your organisation will begin receiving end-of-probation reminder emails.