1. Log into your Employment Hero HR platform.
2. Click the Time menu.
3. Click Rostering Management option, under the Rosters header.
4. Click the Settings icon at the top of the Roster timetable page.
5. Select Shift settings from the side menu.
6. Turn on Enable open shifts.
7. Click Save.

1. Log into your Employment Hero HR platform.
2. Click the Time menu.
3. Click Rostering Management option, under the Rosters header.
4. Click any + tile under a Position within your desired Work Site.
5. Fill in the shift details as normal:
   • From (time): Enter the start time
   • To (time): Enter the end time
   • Work Site: Confirm the work site
   • Position: Confirm the position
   • Certification (optional)
   • Employee: Select 'This is an open shift'
   • Bidding employees: Select which employees can bid on this shift
   • Role: Select which role is required for this open shift.
   • Work type: select which work type is required for this open shift
   • Comments (optional)
6. Click Save or Save and Publish.

Note: Open shifts will appear in purple with a bid count indicator. Eligible employees will be notified automatically.

1. Log into your Employment Hero HR platform.
2. Click the Time menu.
3. Click Rostering Management option, under the Rosters header.
4. Look for open shifts displayed in purple with bid count numbers.
5. Click on the open shift to view current bids.
6. The first employee to claim the shift will be automatically assigned.
7. Once claimed, the shift converts to a regular assignment automatically.

1. Log into your Employment Hero HR platform.
2. Click the Time menu.
3. Click Rostering Management option, under the Rosters header.
4. Click the Rostering Settings button.
5. Click Shift Settings.
6. Turn on Employees must accept shifts.
7. Optionally, also turn on Allow employees to decline shifts.
8. Click Save.

Note: When enabled, employees will need to accept their assigned shifts before they become confirmed.

1. Log into your Employment Hero HR platform.
2. Click the Time menu.
3. Click Rostering Management option, under the Rosters header.
4. Click the Rostering Settings button.
5. Click Shift Settings.
6. If both acceptance and decline options are enabled, configure:
   • Default shift actions: Set what happens when employees don't respond
   • Shift action cut off time: Set deadline for employee responses
7. Click Save.

Employees can initiate shift swaps through the Employment Hero Work app:

1. Employee opens Work App Roster Shift.
2. Employee clicks I can't work Swap my shift.
3. System shows only eligible swap options based on:
   • Same Work Site: Must be the same location
   • Eligible Position: Other employee must be eligible for the position
   • No overlap: No conflicting shifts
   • Certification: If required, other employee must have necessary certifications
4. Employee selects a colleague and submits the swap request.

1. Log into your Employment Hero HR platform.
2. Click the Time menu.
3. Click Rostering Management option, under the Rosters header.
4. Look for shifts with orange or red badges indicating pending swaps.
5. Click on a pending swap to review the details.
6. Choose to:
   • Approve: Accept the swap request
   • Decline: Reject the swap request
7. All involved parties will receive real-time updates on the decision.

1. Log into your Employment Hero HR platform.
2. Click the Time menu.
3. Click Rostering Management option, under the Rosters header.
4. Monitor the roster for visual indicators:
   • Orange badges: Pending swap requests awaiting approval
   • Red badges: Urgent or overdue swap requests
5. Click on any badge to access the swap management panel.

Open shifts provide several advantages for both managers and employees:

• Employee engagement: Staff can volunteer for additional hours when available
• Automatic assignment: First employee to bid gets the shift automatically
• Eligibility enforcement: Only employees qualified for the position can bid
• Visual identification: Purple colour and bid count make open shifts easy to spot
• Reduced admin: No manual assignment needed once claimed

The shift acceptance feature creates a structured workflow for shift confirmation:

• Employee notifications: Staff receive notifications about assigned shifts
• Response tracking: Monitor which employees have accepted or declined shifts
• Automatic actions: Configure default responses when employees don't respond by deadline
• Flexibility: Allow employees to decline shifts they cannot work
• Compliance: Ensure shifts are properly acknowledged before work begins

The shift swapping feature maintains workplace requirements while providing flexibility:

• Work site matching: Swaps only allowed within the same work site
• Position eligibility: Both employees must be eligible for the position
• Certification requirements: System checks for necessary certifications
• Schedule conflicts: Prevents overlapping shifts during swaps
• Manager approval: All swaps require manager/admin approval
• Real-time updates: All parties receive notifications about swap status changes