Error
| Type | Feature | Error Name |
|---|---|---|
| Sync error | Tax file number | The Tax File Declaration for this employee is incomplete. Please complete this information. |
Explanation
When you are importing employee Tax File Numbers (TFNs) from your Xero platform into your Employment Hero platform, the tax file number will remain partially hidden.
Important
As of February 2018, Xero will no longer return the full TFN when accessing the employees’ end-point via Xero’s Australian Payroll API. The last three digits, however, will remain visible.
Solution One
If this error affects multiple employees, you can use Employment Hero's CSV feature to bulk update their tax file numbers. To read further information on this process, refer to this article.
Solution Two
If this error is affecting just an individual employee, you can change their tax file number in their personnel file. To read further information on this process, refer to this article.
Solution Three
If this error affects just an individual employee, that employee can change their own tax file number in their employee file. To read further information on this process, refer to this article.