Why you are seeing this error

This error occurs when a leave category exists in your Employment Hero platform but not your Xero platform. When your Employment Hero platform encounters this issue, it will automatically disable the affected leave category.

Important

You can not delete the leave category in Employment Hero while there are employees linked to it.

Solution

You can resolve this error by adding the leave category to your Xero platform and then updating the data stored on your Employment Hero platform.

Resolve this error

Log in to your Xero platform.
Click on the Organisation Name button.
Click the Settings button.
Click the Payroll Settings button.
Click the Pay Items tab.
Click the Leave button.
Click the Add button.
Click either the Paid Leave or Unpaid Leave buttons.
Complete the following fields:
- Leave name.
- Type of units.
- Leave load rate.
- Normal entitlement.
- Show balance on payslip.
Click the Add button.
Log into your Employment Hero platform.
Click the Settings menu.
Click the Leave Categories submenu.
Click the Update From Payroll button.

Helpful Hint

The Leave Categories page will now show a greyed out Updated button. It means we have successfully imported your leave categories from your Xero platform.

Explore related content:

Leave balance visibility | Xero Guide This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
Common Xero Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their Xero data.