When a shift is scheduled at the same time as an employee's approved leave, the system provides visual cues on the Roster Management page to alert you.

• Amber indicator: Look for an amber warning icon at the bottom of a shift box.
• Conflict Tooltip: Hover your mouse over the warning icon to see a message stating "[Employee] is on time off".
• Multiple Warnings: If a shift has several issues, the tooltip will advise you to open the shift panel to view all details.

These warnings appear for both published and unpublished shifts, allowing you to catch errors before they are communicated to staff.

1. Log into your Employment Hero platform.
2. Click the Time menu.
3. Click Roster Management.
4. Locate a shift with an amber warning indicator at the bottom.
5. Click on the conflicting shift to open the details panel.
6. Choose one of the following actions to resolve the conflict:
   • Delete the shift: Remove the shift if it is no longer required.
   • Reassign the shift: Move the shift to another eligible employee who is available.
   • Change shift time: Adjust the start or end times so they do not overlap with the leave.
   • Edit leave request: If the leave itself is incorrect, you can modify the leave request details.

When you submit or approve a leave request that overlaps with existing shifts, a warning module will appear. This allows you to resolve the conflict immediately without leaving the approval screen.

1. When the Employee is on time off warning appears, review the list of conflicting shifts.
2. Select one of the following resolution options:
   • Ignore: Proceed with the leave action and keep the conflicting shifts as they are.
   • Remove employees from shifts: Approve the leave and automatically unassign the employee from those specific shifts.
   • Remove and open for bidding: Remove the employee and mark the shifts as "Open" so other staff can bid for them.
3. Click Override or Confirm to apply your choice.

The system prevents accidental scheduling by alerting you the moment you try to assign a shift to someone who is already on leave.

1. In Roster Management, click the + icon to create a new shift.
2. Select the Employee.
3. If the employee has approved leave for that date, a warning message will appear in the shift creation panel.
4. If you attempt to save the shift, an Employee is on time off pop-up will appear.
5. Click Cancel to choose a different employee, or click Override to create the shift despite the leave.

Visibility of conflict warnings depends on your specific access levels. To manage these conflicts, you must have the following:

• Roster Management: Permission to create and manage shifts.
• Time Off Requests: Permission to manage and approve leave.

If you do not have Roster Management permissions, you will not see these warnings when approving leave, as the system assumes you are not responsible for managing the schedule.

The conflict detection system currently operates on a day-based logic. If an employee has a shift and a leave request on the same calendar day, the system flags this as a conflict even if the specific hours do not overlap.