Warning

Explanation

You must enter a valid address on the employee record. In other words, you must complete both the address and suburb fields of the relevant form. If you have not entered this data correctly, the platform will display the above warning when you go to submit an STP lodgement.

Solution

The solution you should try depends on your system setup. If you are only using Payroll classic, refer to this article on updating an employee's address. If you are also using the Employment Hero platform, refer to this article to learn how to make the changes directly in the platform.

Additionally, ensure the first line of the address contains only the street address (not the suburb or postcode) when filling in the employee record. Use the second line for additional details if needed. If you find the address was entered incorrectly, update both the residential and postal address fields accordingly.