Error
| Type | Feature | Error Name |
|---|---|---|
| Sync error | Leave | Payroll category used on timesheet should be Wage Type: Hourly |
Explanation
This error occurs when a pay category in MYOB Account Right has the salary not-hourly option selected. When Employment Hero encounters this issue, it will not synchronise leave requests for the affected employees over to your MYOB Account Right platform.
Solution
Selecting the hourly option for the affected pay categories in MYOB Account Right and then re-syncing the two platforms will resolve this issue.
Resolving this error
- Log in to your MYOB Account Right platform.
- Click the Payroll menu.
- Click the Payroll Categories submenu.
- Click the Wages button
- Click the pay category that needs changing to hours.
- Select the Type of Wages Hourly tick box.
- Acknowledge and close the warning that pops up.
- Complete the required information in the Wage Information section.
- Click the Ok button.
- Click the Ok button.
- Log into your Employment Hero platform.
- Click the Payroll Settings menu.
- Click the Pay Categories submenu.
- Click the Update From Payroll button.
Helpful Hint
The Pay Categories page will now show a greyed-out Updated button. This means Employment Hero has successfully imported your pay categories from your MYOB Account Right platform.
Explore related content
- Payroll integration issues dashboard This feature displays your organisation's sync errors broken down into three areas: employee file, leave requests and timesheets.
- Manage my organisation's leave categories This feature allows you to synchronise the leave categories created on your MYOB platform and make them selectable within your HR platform.