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Email address is not unique | MYOB Account Right Error

Updated

Error

Type Feature Error Name
Import conflict Employee file Employee email address not unique

Explanation

The error occurs when an employee does not have a unique email address on their MYOB Account Right card file; because of this, Employment Hero will not import the employee record. 

Solution

Changing the email address in the employee's card file in MYOB Account Right so it is unique and then re-syncing the two platforms will resolve this issue.

Resolving this error
  1. Log in to your MYOB Account Right platform.
  2. Click the Card File menu.
  3. Click the Card List submenu.
    MYOB_1.jpg
  4. Click the All Cards button
  5. Enter the employee's name in the search field who needs an email changed.
  6. Click on the employee who needs who needs an email changed.
    MYOB_2.jpg
  7. Click the Profile button.
  8. Enter the employee's email into the Email field. 
  9. Click the Ok button.
    MYOB_3.jpg
  10. Log in to your Employment Hero platform.
  11. Click the Settings menu.
  12. Click the Add-ons submenu.
  13. Click the Actions button.
  14. Click the Update button.
    MYOB_4.jpg
  15. In the Employees section, click the Update from Payroll button.
    MYOB_5.jpg

    Helpful Hint

    The Employees section will now show a green Updated button. It means Employment Hero has successfully imported your employees from MYOB Account Right.

    MYOB_6.jpg

Explore related content:

  • Leave balance visibility This guide walks you through how to customise your employee's leave balance visibility in your Employment Hero platform.
  • Common MYOB Import Conflicts This section contains a range of error resolution articles that cover common import conflicts our clients run into when syncing their MYOB data.