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Conduct employee happiness surveys

Updated

Available for the following plans: Lite, Plus, Unlimited HR, Engage, Elite, Unlimited HR+Payroll
Available for the following HR plans: Free, Standard, Premium, Platinum
Available for the following user access level: Admin, Owner   

The Employee Happiness feature enables you to track happiness through a scale from one to ten, displaying scores and employee comments. Enable the employee happiness survey and set its frequency through the Employee Engagement Settings feature. All Happiness Surveys are anonymous — no employee identifiers (names, IDs, or contact details) are ever included in any export.

Getting started

Send the survey
  1. Log in to Employment Hero.
  2. Click the   Engagement menu option.
  3. Click the Happiness Surveys sub-menu option.
  4. Click on the cog icon for the happiness surveys settings.
  5. Under Happiness Survey Configuration, add the following details:
    • Start date
    • Survey frequency
    • Survey duration
  6. Click on Save and Exit.
View and export completed surveys

Important

The survey results are instant, so once an employee submits a completed survey, there is no time delay to you viewing the results.

  1. Log in to Employment Hero.
  2. Click the   Engagement menu option.
  3. Click the Happiness Surveys sub-menu option.

  4. Select the required survey period from the Period drop-down to view report results.

    Helpful Hint

    You will now see the happiness survey report for the selected survey period. 

  5. Click the Export CSV button.
  6. Select one or more available survey periods from the list.
  7. Submit the request. For smaller organisations, the file downloads immediately; for larger organisations, the CSV is emailed to your logged-in address once ready.
Disable a survey
  1. Log in to Employment Hero.
  2. Click the   Engagement menu option.
  3. Click the Happiness Surveys sub-menu option.
  4. Click on the cog icon for the happiness surveys settings.
  5. Click on Disable survey.
Add a comment to an employee survey

Important

The ability to add a comment to an anonymous response is only available on our Platinum, Plus, Unlimited, Engage and Elite pricing tiers. You can comment on an employee survey even if they have not provided a comment and have only offered a happiness score. Please note that the beta needs to be turned on in order to reply to comments.

  1. Log in to Employment Hero.
  2. Click the   Engagement menu option.
  3. Click the Happiness Surveys sub-menu option.
  4. Select the required survey period from the Period drop-down.
  5. Click the Comment button.
  6. Type in the required comment.
  7. Click the Send button.
     
Deleting a comment from an employee survey

Important

The ability to delete a comment is only available on our Platinum, Plus, Unlimited, Engage and Elite pricing tiers.

  1. Log in to Employment Hero.
  2. Click the   Engagement menu option.
  3. Click the Happiness Surveys submenu.
  4. Select the required survey period from the Period drop-down. 
  5. Click the Comment button.
  6. Click the Three Dots button.
  7. Click the Delete button. 
  8. Click the Delete button. 

Further information

How often can this be sent to employees to complete?

There are four frequency durations you can choose from. These are:

  • Weekly: Survey will repeat every week from the initial survey date.
  • Fortnightly: Survey will repeat every two weeks from the initial survey date.
  • Monthly: Survey will repeat every four weeks from the initial survey date.
  • Quarterly: Survey will repeat every thirteen weeks from the initial survey date.

For example, if you selected a monthly repeat and the initial survey date was the 15th of January 2020, the next survey will trigger four weeks later, on the 12th of February 2020 at 10am Australian Eastern Standard Time (AEST).

However, if you are re-activating the survey, it will trigger immediately. Employment Hero also bases the frequency and duration on calendar days, not business days.

Understanding the report: Colours

The happiness survey report uses the net promoter score (NPS) colouring scheme to colour-categorise the responses your employees provide when they complete the survey. The NPS colour scheme runs as follows: pink (0-6) for detractors, amber (7-8) for passives, and green (9-10) for promoters

Colour Score range
Pink 1 to 6
Amber 7 to 8
Green 9 to 10
Understanding the report: Metrics
Metric Explanation
Current period: Average Response. This metric will display the average happiness score for the chosen survey period.
Current period: Response rate. This metric will display the percentage of your employees that have submitted a happiness survey for the chosen survey period.
Last 12 months: Average response. This metric will display the average happiness score for your organisation over the last 12 months, with the current survey period selected being the year-end date.
Last 12 months: Response rate. This metric will display the percentage of your employees that have submitted a happiness survey over the last 12 months, with the current survey period selected being the year-end date.

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