Warning

Explanation

You must enter a valid email address, and note that each address goes through a standard validation process. If this 'Invalid email address' message appears, note that the email address may contain an invalid character, or the '@' symbol is missing. If you have not entered this data correctly, the platform will display the above warning when you go to submit a Single Touch Payroll (STP) lodgement.

Solution

The solution you should try depends on your system setup. If you are only using Payroll classic, refer to this article on updating an employee's email address. If you are also using the Employment Hero platform, refer to this article to learn how to make the changes directly in the platform.