Error
| Type | Feature | Error Name |
|---|---|---|
| Sync error | Leave | Can't update this leave application XXXX as it is already complete |
Explanation
The reason this error occurs is because the associated leave entry in Xero has already been marked as processed and can no longer be edited.
Solution
In this case, it is not possible to resolve the sync error. You will instead need to select the Hide from dashboard option in your HR classic platform and make a manual adjustment in Xero to account for the change in leave details. Should you need to make a manual adjustment in Xero, please refer to Xero support for the detailed instructions.