Error
| Type | Feature | Error Number | Error Name |
|---|---|---|---|
| STP Lodgement error. | Payroll event. | CMN.ATO.GEN.200001 | This error is often because of a timeout with the ATO system. |
Explanation
This message will display on your platform when there was a timeout within the ATO system. This comes from the ATO's end and not from our platform, and it will prevent you from lodging your STP data with the ATO.
Solution
We recommend you attempt the request again as the cause could stem from a once of issue on the ATO's end. However, if the issue persists, please contact the ATO quoting this error code to resolve any issues. When you call the ATO, we recommend having the following information:
- Proof of ownership record, for example, personnel TFN, date of birth, address or recent ATO generated notice.
- Your Australian Business Number (ABN) or, if you are a registered tax agent, you can use your Registered Agent Number (RAN).
- The name or ABN of your software provider.
- Your unique Software ID provide by your software provider.