Warning

Explanation

You must enter a valid address in the employee's record. In other words, you must complete both the address and suburb fields. If you have not entered this data correctly, the platform will display the above warning when you go to submit an STP lodgement.

Solution

The solution you should try depends on your system setup. If you are only using Payroll classic, refer to this article on updating an employee's address. If you are also using the Employment Hero platform, refer to this article to learn how to make the changes directly in the platform.

Ensure that the first line of the address one does not include the suburb and/or postcode and that you used Line two for any multi-line addresses. Ensure you ‌also have applied the fix to both the residential and postal address sections.

There are two paths you can take, and which one depends on whether you are using just Employment Hero Payroll classic or also have Employment Hero HR. If you just have our Payroll classic product, you can refer to the following article on how to update an employee's address. If you have our HR product, you will need to make these changes on the HR side. You can refer to the following article on how to undertake this action.