Employee checks
If you are an employee and you cannot see your pay slips, try following the steps below to troubleshoot the issue. You can find the steps to view your pay slip in this article. You can also view your pay slips using the Employment Hero Work (EH Work) app. Learn how to do that in this article.
Check pay cycle
Ensure that the pay cycle has been processed by your employer. Pay slips are typically only available after the pay run is completed.
Verify your employment status
Confirm that your employment status is active. Inactive or terminated employees may have restricted access to pay slips. Contact your employer or previous employer if this is the case.
Access via the EH Work App
If you are using a computer, try accessing your pay slip through the EH Work mobile app and that the app is up to date.
Check notifications
Ensure you have received a notification from Employment Hero indicating that your pay slip is available.
Contact your payroll admin
If you have tried all the above steps and still cannot see your pay slip, contact the payroll administrator at your company for further help.
Admin checks
The below is for HR admins to help employees who cannot see their payslips on the Employment Hero HR platform. We have listed the troubleshooting steps below for missing payslips.
Ensure that the employee is included in the finalised pay run and that the pay slips are published. If these conditions are met, employees will be able to view their pay slips on the HR platform as soon as they are published on the payroll platform.
If you are using Xero's payroll services:
The pay run must be posted and the payment date must be within three days of the pay run finalisation (either three days before or after). The Employment Hero HR platform checks for eligible pay slips once a day, usually in the evening. This may cause a slight delay in syncing.
For MYOB Account Right:
Pay slips must be imported manually, including the employees' leave balances.
If the automatic conditions are met and the employee still cannot access their pay slip, verify that there is an active connection to your chosen payroll platform. You can check this connection through their employee file under the Pay Run Details tab. The steps to do this are:
- Log in to your payroll platform.
- Click the People menu.
- Click the People list submenu.
- Select the required employee.
- Scroll down to the Pay and Compensation section.
- Click the Edit button in the Pay Run Details box.
- Click the Synchronise with Payroll checkbox.
- Click the Save button.