Error
| Type | Feature | Error Description |
|---|---|---|
| Import conflict | Leave Allowance Template | Leave allowance template does not exist on Employment Hero payroll classic |
Explanation
This error occurs if the leave allowance template does not exist within your payroll classic platform, because of this, Employment Hero automatically disables the leave allowance template, causing this issue.
Solution
Adding the leave allowance template to your payroll classic platform and re-syncing the two platforms will resolve this issue.
Interactive steps
Click here for an interactive demo
Written steps
Resolving this error
- Log into Employment Hero Payroll classic.
- Click the Business Settings menu.
- Click the Payroll Settings submenu.
- Click the Leave Allowance Templates button.
- Click the Add button.
- Complete the following fields:
- Template name.
- Leave year should start on.
- Leave loading.
- Select the leave categories that need enabling.
- In the Leave Allowance section, use the override toggle switch to change the data if required.
- Click the Save button.
- Log in to Employment Hero.
- Click the Payroll Settings menu.
- Click the Leave Allowance Template submenu.
-
Click the Update From Payroll button.
Helpful Hint
The Leave Allowance Template page will now show a grey Updated button. This means Employment Hero has successfully imported your leave allowance templates from your payroll classic platform.
Explore related content
- Employment Hero: Payroll integration issues dashboard This feature displays your organisation's sync errors broken down into three areas: employee file, leave requests, and timesheets.
- Manage my organisation's leave categories This feature allows you to synchronise the leave categories created on your payroll classic platform and make them selectable within Employment Hero.