Error

Type.	Feature.	Error Description.
Import conflict.	Leave Category.	Leave category does not exist on EH Payroll classic.

Explanation

This error occurs when a leave category does not exist on EH Payroll classic. When Employment Hero encounters this issue, it will automatically disable the affected leave category.

Important

Employment Hero does not allow you to delete the leave category while there are still employees linked to this data source.

Solution

You can resolve this error by adding the leave category to your EH Payroll classic platform and then updating the data stored on Employment Hero.

Interactive steps

Click here for an interactive demo

Written steps

Resolve this error

Log into your Employment Hero Payroll platform.
Click the Business Settings menu.
Click the Payroll Settings submenu.
Click the Leave Category button.
Click the Add button.
Complete the following fields:
- Name.
- External ID.
- Leave loading.
- Leave category type:
  - Standard.
  - Long service leave.
  - Personal/carers leave.
- Employee leave balance:
  - Tracked.
  - Not tracked.
- Payment setup:
  - Basic.
  - Don't pay for the leave taken.
  - Report the earnings for the leave taken against another pay category.
  - Custom.
Click the Save button.
Log in to your Employment Hero HR platform.
Click the Settings menu.
Click the Leave Categories submenu.
Click the Update From Payroll button.

Helpful Hint

The Leave Categories page will now show a grey Updated button. This means the HR platform has successfully imported your leave categories from the payroll platform.

Explore related content

Payroll integration issues dashboard This feature displays your organisation's sync errors broken down into three areas: employee file, leave requests, and timesheets.
Manage my organisation's leave categories This feature allows you to synchronise the leave categories created on your payroll platform and make them selectable within Employment Hero.