Error
| Type. | Feature. | Error Name. |
|---|---|---|
| Import conflict. | Employee file. | Employee file does not exist on Employment Hero Payroll. |
Explanation
You will encounter this error when a user's employee file only exists on your Employment Hero (EH) HR platform and not on your EH Payroll classic platform.
Solution
To resolve this error, you will need to transfer the employee record on your EH HR platform over to your EH Payroll classic platform.
How to transfer an employee record
- Click the General Settings menu.
- Click the Add-ons submenu.
- Click the Actions button.
- Click the View Conflicts button.
- Click the Use EH Data button.
Explore related content
- HR platform: Payroll integration issues dashboard This feature displays your organisation's sync errors broken down into three areas: employee file, leave requests, and timesheets.
- Manage my organisation's leave categories - HR Web Platform This feature allows you to synchronise the leave categories created on your payroll platform and make them selectable within your HR platform.