Available for the following Payroll plans: Standard, Premium
Available for the following user access levels: Admin
Hero AI is an AI-powered chatbot designed to provide instant answers about the payroll platform. As an admin, you can use Hero AI to quickly locate features and learn how to use them. Drawing information from our help centre, Hero AI eliminates the need to browse through documentation—just ask a question and receive an immediate response.
Currently, Hero AI can only answer questions about the payroll platform. If your organisation uses both the HR and payroll platforms, you should use Hero AI on the HR platform.
Live messaging
Ask Hero AI a question
- Log in to the Payroll platform.
- Click the purple chat icon towards the bottom right of the page.
- Type your name, then click Send.
- Type your email address, then click Send.
- Select your country from:
- Australia
- New Zealand
- United Kingdom
- Singapore
- Malaysia
- Type your Organisation ID, then click Send. Learn how to find your Organisation ID in this article.
- Type your payroll question into the text box, then click Ask.
- Hero AI will give you an answer. It may also show links to help centre articles that relate to your search. You can click the green button at the bottom of Hero AI's answer to go to the article.
- You now have 2 choices:
- If Hero AI has answered your question, click That helped.
- If Hero AI has not answered your question, you can either ask another question or click Talk to a person. This will put you through to a live messaging service with our friendly support team.