We're making some changes to the Swag Spend Account. Here's what you need to know. We'll continue to update this page as more information becomes available.
We will be closing the Swag Spend Account product. This means your Swag Spend Account, including your main balance, any stashes, and your associated Visa debit card, will no longer be available after the closure date.
We know this may be inconvenient, and we're committed to making this transition as smooth as possible.
We are currently targeting 4 December 2026 as the account closure date. We'll notify you ahead of this date with reminders and any updates if this date alters.
To prepare for the account closure, we recommend the following:
- Move any funds in your Swag Spend Account to another account you own.
- Cancel any recurring transfers directed to your Swag Spend Account to avoid any potential issues after closure.
- Remove auto direct-debits associated with your account to avoid late payments.
Please complete this as soon as possible. If you need more time, you can still finish it before the closure date, and we’ll send reminders up until the date of closure.
Yes. HeroPoints can still be spent directly on gift cards in the EH Work app, or on a broader set of products in the Perks store on web. This is unaffected by the Swag Spend Account closure.
Currently, the pay split feature is only available to split a portion of your wages into a Swag Spend Account. As a result, pay split will not be available after account closure. You may still work with your employer to allocate a percentage of your wages to various accounts.
We recommend moving any money held in a Stash back into your main Swag Spend Account balance, and then transferring those funds out to another account you own ahead of the closure date.
Cashback remains fully active, however will not be payable to your closed Swag Spend Account.
To update where you would like your cashback to be sent, in your EH work app open Perks > Settings > Manage cashback payout.
If funds are not transferred out by you, they will be moved to a holding account and you will need to make a request for us to manually move those funds for you. Please note you will need to reverify your identity before any request can be processed.
Please view the Account Closure guidance available here.
Depending on the timing of the dispute resolution, we will either credit the funds back to your Swag Spend Account for you to then transfer out where you see fit, or work with you to arrange those funds to go to another account in the event the dispute is resolved after the closure date.
No. Please ensure you download a statement if you require a copy, before the closure date.
Depending on the timing of the refund, the funds will still land in your account if it occurs before the closure date. If you are concerned the refund may happen after the closure date, please contact the merchant directly to request the refund is processed to a different account. Feel free to share this page with them as confirmation that the underlying product is being closed down to assist with that request.