Error

Explanation

This error occurs when your platform is configured to lodge STP as a registered tax/BAS agent, but the ATO does not have a record of the link between the business and the agent's Registered Agent Number for the Payroll Event Form task. You will need to establish or correct this link before you can make STP lodgements via your platform.

Solution

First, navigate to Payroll Settings ATO Settings and confirm that the correct Registered Agent Number has been entered and that As a registered Tax/BAS Agent is selected.

If the details in your platform are correct, the client-to-agent link will need to be established or corrected in the ATO's Access Manager. The principal authority or authorisation administrator of the business will need to:

• Log in to the ATO's Access Manager using their myGovID credentials linked to the business ABN.
• Link the business to the agent's Registered Agent Number through the portal.
• Under Business Permissions, scroll to ATO Transactions, find Payroll Event Form, and tick the boxes for View and Lodge, then save.

Please note that this linking can take up to 24 hours to process. If you attempt to re-lodge immediately after making the change, the error may still occur. Allow time for the ATO to process the request before trying again.

If the business is appearing on the agent's client list and is not a restricted client, you may need to remove and re-add the business and try to lodge again.

If the issue persists, contact the ATO on 1300 852 232 quoting this error code to resolve any issues. When you call the ATO, we recommend having the following information:

• Proof of ownership record, for example, personnel TFN, date of birth, address or recent ATO generated notice.
• Your Australian Business Number (ABN) or your Registered Agent Number (RAN).
• Your software provider name and ABN: Employment Hero Payroll (ABN: 70 154 693 955).
• Your unique Software ID, found in Payroll Settings ATO Settings Electronic Lodgement & STP.