SmartMatch questions answered via the HR platform

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Questions

Getting started

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Commonly asked questions

Getting started

   What is SmartMatch?     

A feature that connects you with relevant candidates for jobs that you are hiring for and roles that you may not have yet thought about. This groundbreaking feature ‌reveals matched candidates for your existing roles that rapidly accelerates your ability to find and hire new employees. Whether you are looking to expand on additional teams, create more depth to existing functions, or replace employees that are leaving, SmartMatch is the most efficient way to connect with candidates.

  How does SmartMatch work?    

SmartMatch requires candidates to create a Swag Profileincluding information regarding their interest, education, and experiences. Based on the information they provide, SmartMatch matches them to jobs that organisations may need. It also shares the candidate profile with the employer so they can consider the candidate without needing to post a job ad.

  How do I view more information about a candidate I am interested in?   

Click on a candidate's name on the candidate’s card to view their full profile.

  How do I save a candidate I am interested in?   

Click on the  button in the candidate’s card to save the candidate. All saved recommendations will then be visible on the Saved Candidates page. You can access the Saved Candidates page either via the Recruitment menu item and then the Saved Candidates tab or via the SmartMatch icon in the top navigation bar.

  How can I contact a candidate that I am interested in?   

You can use the Messaging feature found on the SmartMatch landing page, the Saved Candidates page, the SmartMatch side panel, and in the talent recommendations panel you can access through your employees' profiles. You can learn more by checking out the "Message your saved candidate match" tab in this article: How do I manage my saved SmartMatch candidates via the HR platform?

Privacy

  Will Employment Hero recommend my employees to other employers?  

No. Your employees only see jobs available within your organisation through the Swag app. We exclude recommending all active employees on the Employment Hero platform to any organisation.

We rely on ‌account emails to track users that should not be recommended for external roles. We also encourage you to make sure employees have their personal email addresses on the employee file, so those can be excluded from SmartMatch results as well.

To learn how to include this information in the employee file, please refer to the Editing Data section in this article: How do I manage employee personal details and change account emails via the HR platform?

  Have recommended candidates provided their consent for me to contact them?   

Yes. All candidates displayed with SmartMatch have created a profile with Swag and indicated consent to share their information with ‌potential hiring managers. Some candidates may limit their communication preferences and can only be contacted via the platform and not via email or phone.

  How is Employment Hero using my data to generate these recommendations?  

SmartMatch requires candidates to create a Swag profilewith information regarding their interest, education, and experiences. Based on the information that candidates provide, SmartMatch then recommends candidates for organisations based on:

  • The location of each job position.
  • The types of role (job titles) in the organisation.

  Where do you find your Candidates?  

Candidates are sourced from Swag, Employment Hero’s consumer-facing brand that helps job seekers find new work.

  How do I record internal notes for a candidate?   

Once a candidate has been added to an existing or new job listing in the Recruitment module, you can add activity notes under each candidate's file, including uploading documents to your note. To read further information on this process, refer to this article: How do I manage my organisation's open recruitment roles via the HR platform?

Commonly asked questions

  How can I control where SmartMatch is shown?  

Navigate to the General Settings module and go to the Recruitment Settings page, then select the SmartMatch Settings tab. From this page you will be able to control where in the platform the talent recommendations feature is displayed. However, note that SmartMatch settings can only be switched on/off at the user level, not at the organisation level.

  Who can see SmartMatch recommendations?  

  • Admins, Owners, and users with Use access to the recruitment module have full access to see SmartMatch recommendations for all roles within an organisation.
  • Users with recruitment-related job titles will be able to see SmartMatch recommendations. These job titles must contain one of the following terms: "Talent," "Recruiter," "Recruitment," "HR," and "People" and "Culture."
  • People Managers can see SmartMatch recommendations for all roles that appear below them in the organisational hierarchy. They are not able to see roles that are above or beside them in the organisational structure.
  • Hiring Managers can see SmartMatch recommendations for the roles that they have been listed as a hiring manager for in the Recruitment Module.

  Who can save and contact SmartMatch recommendations?  

On the Saved Candidates page:

  • Admins, Owners, and users with Use access to the recruitment module can see all SmartMatch candidates that have been saved by any user within their organisation.
  • Users with recruitment-related job titles will be able to save and contact SmartMatch recommendations. These job titles must contain one of the following terms: "Talent," "Recruiter," "Recruitment," "HR," and "People" and "Culture."
  • People Managers are only able ‌to see SmartMatch recommendations they have saved. They cannot see candidates saved by any other user.
  • Hiring Managers are only able to see ‌SmartMatch recommendations they have saved. They cannot see candidates saved by any other user.

When adding a saved candidate to a new or existing job within the Recruitment module:

  • Admins, Owners, and users with Use access to the recruitment module can add a saved candidate to any open job listing.
  • People Managers can add SmartMatch candidates to a new job listing or an existing job listing they have access to. In addition, they will only have access to job listings that they have created via SmartMatch.
  • Hiring Managers are only able to add SmartMatch candidates to existing job listings they have access to.

  How do I improve the quality of recommendations?  

The quality of recommendations depends on how complete and accurate the information is for your organisation and employees. For example, to improve the quality of the recommendations, you could:

  • Make sure the addresses for the job listing and your organisation are up to date as we use it to tailor candidate recommendations.
  • Make sure your employee's job titles are up-to-date and reflect commonly used job titles from your industry.

  What should I do if I do not see relevant SmartMatch recommendations for a specific role?  

We encourage you to create a new job listing in the Recruitment module to promote an increase in the number of candidates on the platform. This also raises the chances of relevant talent recommendations. To create job openings, you may refer to these two article:

  What does it cost?  

SmartMatch is currently available with ‌your paid HR subscription on a pre-release trial. We do not currently charge you to see candidate recommendations or hire any of the recommended candidates. We are working hard to improve the effectiveness of SmartMatch with the aim of making it the best way to find talent. Further details regarding the full release of SmartMatch will be announced soon.

  Is SmartMatch available with my subscription?   

Smart Match is currently available and free with your paid subscription.

  Is SmartMatch available with Hiring Essentials?  

No. SmartMatch is currently only available for employers with a paid subscription.

  What countries is SmartMatch available in?  

SmartMatch is available to organisations based in Australia, New Zealand, Malaysia, Singapore, and the United Kingdom. However, this relies on a pool of quality candidates within every geography. If there are not enough qualified candidates within your specific geography, you may not see the SmartMatch feature appear.

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