If you've searched the help centre and still can't find what you need, you can get in touch with the Employment Hero support team through Hero AI — our AI-powered support assistant, available directly within the platform.
Steps to contact support via Hero AI
- Log in to the Employment Hero platform.
- Open Hero AI from within the platform, using the button on the top right hand side.
- Type your question or describe the issue you're experiencing.
- If Hero AI cannot resolve your issue, follow the prompts to transfer to a support agent or submit a request to the team.
For more information, see this article.
Helpful Hint
For the fastest resolution, include as much detail as possible when describing your issue in Hero AI — such as the feature you were using, any error messages you saw, and the steps you had already taken.