Skip to main content
English (Australia) English (United Kingdom) English (Malaysia) English (New Zealand) English (Singapore)

How to manage time off for contractors

Updated

Contractors who want to submit time off requests must do so in Employment Hero to correctly process these. 

Daily activities

Submit a time off request
  1. In Employment Hero, click the  Time menu.
  2. Under Time Off, click the Time Off submenu.
  3. Click the Create Time Off Request button.

  4. Complete the following fields:

    • Time off type.
    • From.
    • To.

    Helpful Hint

    You can apply for future time off and see your accrued time off balance even if you have not accrued enough time off. The platform will accommodate the request as projected time off, but it does not consider pending time off requests in this calculation.

  5. Click the Submit button.

    Helpful Hint

    Employees can now submit half-day time off requests, in addition to full-day and multiple-day time off requests. The hours taken will be 50% of their standard work hours.


     

View my time off balance
  1. In Employment Hero, click the  Time menu.
  2. Under Time Off, click the Time Off submenu.
  3. Click the Create Time Off Request button.
  4. Click the Get latest time off balance button.
     
View my time off request

Important

The ability to view a time off request is only available if the payroll platform has processed the time off request within a pay run and imported the pay stubs into the HR platform. Use the   symbol to see the payroll status of the time off request. You can read more about the symbol in Definitions: Symbols in Further information.

  1. In Employment Hero, click the  Time menu.
  2. Under Time Off, click the Time Off submenu.
  3. Click the Filter button.
  4. Filter your search based on:
    • Date Range.
    • Time Off Category.
    • Status.
  5. Click the Search button.
     
  6. Click the Actions drop-down button.
  7. Click the View button.
     
  8. You can now view the details of your time off request.
     

Editing data

Edit my time off request

Helpful Hint

We recommend checking with your employer before editing any time off requests that they ‌have already processed in a pay period. If the Action button is not visible, you cannot edit your time off request and should reach out to your employer for further assistance.

  1. In Employment Hero, click the  Time menu.
  2. Under Time Off, click the Time Off submenu.
  3. Click the Actions drop-down button.
  4. Click the Edit button.
     
  5. Make the required changes.
  6. Click the Submit button.
     

Removing data

Delete my time off request

Helpful Hint

We recommend that you check with your employer before deleting any time off requests that they have already processed in a pay period. If the Action button is not visible, you are unable to delete your time off request and will need to reach out to your employer for further assistance.

  1. In Employment Hero, click the  Time menu.
  2. Under Time Off, click the Time Off submenu.
  3. Click the Actions drop-down button.
  4. Click the Delete button.
     

Further information

Definitions: Time off status

The table below explains what each time off status means when managing time off for contractors.

Pending. Your time off is waiting on your manager to approve.
Approved. Your manager has approved your time off.
Processed. One of the two required managers has approved a two-level time off request.
Declined. Your manager has rejected your time off request.
Definitions: Clock symbols

The table below describes the clock symbols shown on contractor time off requests and what each timestamp tells you.

Created at. Provides a timestamp of the time off request creation date.
Synced at. Provides a timestamp of when the time off request tried to sync with Employment Hero Payroll.
Sync successful. States whether the synchronisation of the time off request between Employment Hero and Employment Hero Payroll has been successful.
Edited at. Provides a timestamp of the last edit done to the time off request after a previous Employment Hero Payroll synchronisation attempt.
Definitions: Symbols

The table below lists the icons shown on contractor time off requests, with the name and meaning of each.

Icon.  Name.  Description. 
Blue clock.  Used for pending or declined time off requests that have not synchronised with Employment Hero Payroll. 
Green clock.  Used for approved time off requests that have synchronised with Employment Hero Payroll. 
Red clock.  Used for approved time off requests that have not synchronised with Employment Hero Payroll. 
Orange clock.  Used for pending, approved, or declined time off requests that have had changes made to them after being synchronised with Employment Hero Payroll. 
Aeroplane. You can use the Aeroplane symbol to see if a time off request includes statutory holidays. The Aeroplane symbol will only show next to approved time off requests. 
Message.  This means the employee has left a note regarding this time off request. 
Download.  This means the employee has attached a file to this time off request. 
Exclamation.  Used to alert an Admin that the employee has entered time off hours for a statutory holiday. 

Frequently asked questions

Can I apply for time off if I do not have a positive time off balance?
You can still apply for future time off even if you have not accrued enough time off as the platform will accommodate the request as projected time off, but it does not consider pending time off requests in this calculation.
Why can I not see a time off type I am meant to have?
It is best to check this with your employer. Employers, depending on the payroll connection type, can hide certain time off types. If you believe this is a mistake, let your employer know.
Why can I not view all my time off balances?
It is best to check this with your employer. Employers, depending on the payroll connection type, can hide certain time off balances. If you believe this is a mistake, let your employer know.