Employee checks
If you are an employee and you cannot see your paystubs, try following the steps below to troubleshoot the issue.
Check pay cycle
Ensure that the pay cycle has been processed by your employer. Paystubs are typically only available after the pay run is completed.
Verify your employment status
Confirm that your employment status is active. Inactive or terminated employees may have restricted access to paystubs. Contact your employer or previous employer if this is the case.
Access via the EH Work App
If you are using a computer, try accessing your paystub through the EH Work mobile app and that the app is up to date.
Check notifications
Ensure you have received a notification from Employment Hero indicating that your paystub is available.
Contact your payroll admin
If you have tried all the above steps and still cannot see your paystub, contact the payroll administrator at your company for further help.
Admin checks
This article is for HR admins to help employees who cannot see their paystubs on the Employment Hero platform. We have listed the troubleshooting steps below for missing paystubs.
Ensure that the employee is included in the finalized pay run and that the paystubs are published. If these conditions are met, employees will be able to view their paystubs on the HR platform as soon as they are published on the payroll platform.
If the automatic conditions are met and the employee still cannot access their paystub, verify that there is an active connection to your chosen payroll platform. You can check this connection through their employee records under the Pay Run Details tab. The steps to do this are:
- Click the People menu.
- Click the Employees List submenu.
- Select the required employee.
- Scroll down to the Pay and Compensation section.
- Click the Edit button in the Pay Run Details box.
- Click the Synchronize with Payroll checkbox.
- Click the Save button.