Overview
If you are wondering why you have or have not received an email from Employment Hero, you are in the right place! Keep reading to learn more about what types of emails Employment Hero sends, and how to make sure you receive these emails.
Service vs marketing emails
Firstly, there are two types of emails Employment Hero sends: service, and marketing emails.
Service emails
Service emails are necessary and important, and will notify you of any updates or changes that could affect your use of Employment Hero. We only send service emails to active users of Employment Hero. Service emails can be:
- Triggered by behaviours on the platform.
- Important product-related notifications, for example, updating your app.
- Something that is required by law, for example, privacy policy updates.
You cannot unsubscribe from these emails while you are an active employee of an organization using Employment Hero or the Employment Hero Work app. If you are no longer employed by an organization using Employment Hero but still receive these emails, it is likely your former employer has not offboarded you from the platform. Please email them directly to inform them that you are still receiving service emails from Employment Hero. If you were offboarded but are still receiving these emails, please submit a ticket.
Marketing emails
Marketing emails come from, you guessed it, our marketing team. To learn more about why we send these emails and how to opt out of them, please see our FAQs below
Marketing emails FAQs
Why am I receiving a marketing email from Employment Hero?
We regularly send emails to HR and payroll admins regarding product changes, your use of Employment Hero, HR and payroll newsletters, invites to webinars, offers and promotions and wellness emails. Employment Hero also sends emails to employees from time to time regarding our benefits platform, the Employment Hero Work app. Individual users can unsubscribe from marketing emails via the link at the bottom of every email, or they can use the following link.
Why have I not received a marketing email from Employment Hero?
It will depend on whether you are an existing Employment Hero user or a new user. If you are an existing user or have previously received updates, the most likely reason is that you have previously unsubscribed from the email types.
You can update your subscription settings at the following link. If you are a new user, you can subscribe to our HR newsletter here or our payroll newsletter here. Please note that we send some emails to specific users, for example, HR admins, payroll admins, or employees. If you are an existing admin who is not an HR and/or payroll admin, but would still like to receive these newsletters, you are welcome to subscribe to our HR newsletter or our payroll newsletter.