When integrating payroll platforms with Employment Hero HR, synchronisation issues may occur, such as missing or incorrect data entries for team members. This guide will specifically address the problem where the Pay Category field is missing in employee files, which is a common issue that prevents proper data syncing.
Step-by-Step Troubleshooting Guide
- Navigate to the Payroll Integration Issues Dashboard
- Click on the People menu, then select the Employees List submenu.
- From the Employees List page, click on the Payroll Issues tab. This dashboard will list any employees with synchronisation errors.
- Look for employees with the error: "Pay category: can't be blank". This shows that the pay category field is missing in their payroll information.
- Access the Employee Profile
- To access an employee’s profile, click on the People menu again, then select the Employee List submenu.
- Click on the name of the required employee to open their profile directly from the list.
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Update the pay category
- In the employee's profile, go to the Pay and Compensation section. You can find this under Salary History tab.
- Click on the three dots next to the current salary or wage entry to edit it.
- Scroll to the Pay Category section and ensure that it is filled out correctly. This field must not be left blank as it defines the employee’s payroll category, which is crucial for correct payroll processing.
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Save and Re-Sync
- After updating the pay category, save the changes.
- Return to the Payroll Integration Issues Dashboard and select the employee(s) you have updated.
- Click on Re-Sync button to update the platform and clear any errors related to those entries.
Additional Tips
- Regular Checks: Regularly review the Payroll Integration Issues Dashboard for any new sync errors, especially after updates to payroll categories or other significant changes.
- Bulk Updates: If multiple employees are affected by the same issue, consider using bulk update features if available on your platform to save time.
Conclusion
Keeping the Pay Category field updated is essential for ensuring smooth payroll processing in Employment Hero. By following these steps, you can resolve synchronisation issues quickly and maintain accurate and compliant payroll records.