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Why am I seeing an incorrect approver name (for Payroll classic connected organisations)?

Updated

Available for the following Payroll plans: Standard, Premium, 
Available for the following user access levels: Admin

Question

Why is the Payroll classic platform showing an incorrect name for the person who approved leave requests and detail changes?

Answer

The approver name reflected on the Payroll classic platform will depend on where the leave request was submitted or where the detail change was made. There are two scenarios you may encounter:

Scenario 1: If the request or change was made on the Payroll classic platform 

For this scenario, let's say the leave request was directly submitted on the Payroll classic platform. The "Approved by:" field will display the name of the person who granted the approval.

You can see this information by hovering over the "APPROVED" tag.

In the image below, the leave request is for employee Eren Ackerman. Admin Gabriella Adelyne Alicaya approved the request directly on the Payroll classic platform.

screenshot of the leave requests screen, highlighting the approved tag and approved by data

Scenario 2: If the request or change was made on the HR classic platform

For this scenario, let's say the leave request was submitted on the HR classic platform. Once this leave information syncs through to the Payroll classic platform, the "Approved by:" field will display the name of the person who completed the initial integration between your organisation's HR classic and payroll classic platforms.

In cases like this, the HR classic platform will be your source of truth.

Example 1: Leave request made on the HR classic platform

Let us take an example where admin Gabriella Adelyne Alicaya approved a leave request for employee Eren Ackerman on the HR classic platform.

screenshot of the leave management screenshot of the leave management screen, showing the approval data on the payroll platform

On the HR classic platform, the "Approved by:" field shows admin Gabriella Adelyne Alicaya. But when this information syncs through to the Payroll classic platform, the "Approved by:" field will display admin Casper Claude.

Casper Claude is the one who completed the initial integration between this organisation's HR classic and Payroll classic platforms. He will appear as the approver, even though he was not the one who approved the leave request.

screenshot of the leave requests screen, showing the leave details for a request sent through the HR platform

Example 2: Pay details change made on the HR classic platform

The same happens for detail changes made on the HR classic platform. On the HR classic platform, you will see the name of the person who granted the approval, but the Payroll classic platform will show the email account of the person who completed the initial integration for the organisation.

In this example, admin Gabriella Alicaya changed the pay details for employee Armin Jaeger. On the HR classic platform, the "Who did it?" column (in the Audit Trail tab in the Employee File) will show the name of the person who made the change.

screenshot of the employee's audit trail screen, highlighting the approver's name

But on the Payroll classic platform, the "Change made by" field will display the email of the person who made the integration. You will see here the email address of Casper Claude, the person who completed the integration for this organisation.

screenshot of the employee details audit report screen, highlighting the email of the person who completed the integration for the organisation

Explore related content

  • How do I manage leave categories? This feature lets you synchronise the leave categories created on your Payroll classic platform and make them selectable in the HR classic platform.
  • How to manage my expense claims? This feature lets you send ‌an expense request for approval, with the ability to specify the date of purchase, amount paid, and supplier.
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