Employment Hero Help Centre (UK)
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Submit a request

If this request is in relation to a pay run happening today, please notify us of this in the request details AND please link us with your pay run. Please also include information such as screenshots, affected employees, etc.

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It really helps our support team provide you with a speedy reply if you have your Organisation Number on hand and include the details in your ticket request.

Your email address

Country

Desktop or mobile app?

Where is this issue happening?

Select a product

Please choose a request type below(optional)

Company Name

Full Name

Please enter your first and last name

Phone number(optional)

Please note any preferred contact times in description field below.

Country of Employment

Does this affect more than 1 employee?

Employee Name

Please enter the names of any additional employees if applicable(optional)

How can we help you?

Reason for Request

How would you describe the situation?

Please characterise the severity of the problem

Employment Hero HR(optional)

Workflows(optional)

Employment Hero Payroll(optional)

Pension Settings(optional)

HMRC(optional)

Account Management

Payroll Settings(optional)

Employee

List(optional)

Pay Runs

Payroll Reports

IRD Reporting(optional)

ATO Reporting

Employee Reports(optional)

Payroll*

Time and Attendance(optional)

Which report pack is this regarding?

Link to the report you are running

Leave

Timesheets

Which timesheet?

Payroll Tasks

Clock Me In

What is the error?

Which Kiosk?

Business Settings

Payrun Settings(optional)

Has the electronic lodgement been enabled?

Superannuation(optional)

Business Management(optional)

Pay Conditions

What document type are you using?

Advanced(optional)

Which employer liability category?

Which expense category?

Which pay category?

Which deduction category?

Please add details of the qualifications

Which employer liability category?(optional)

Which pay category?(optional)

Which expense category(optional)

Which deduction category?(optional)

Which qualification category?(optional)

Dimensons(optional)

Which pay schedule?

Settings (Opening Balances)(optional)

Have they been published?

Integrations(optional)

Export(optional)

Employee Portal Settings(optional)

Time & Attendance(optional)

Manage User(optional)

Is this custom or under the award?

Which work type are you referring to?

Which award are you referring to?

Which employment agreement are you referring to?

Which rule are you referring to?

Which rule set are you referring to?

Which pay rate template are you referring to?

Which leave allowance template are you referring to?

Superannuation - Super Payments

Which Batch? (Batch ID)

Payment Method

Is it a warning or an error you are experiencing?

Which error are you presented with?

Was the batch submitted today?

Are you able to submit?

Manage Users(optional)

Does this payrun have issues with:

Deductions(optional)

Which Payrun?

Which payrun do they relate to?

Do you use Employment Hero HR?

Is this related to a pay finalistation today, tomorrow, or later?

What are the current figures you are seeing and what are the correct figures that should be there?

Please provide a link to the payrun

Which area is this related to?

Is this related to being unable to submit a payment?

Is this related to being unable to export your journal?

Please provide the name of any payroll platforms integrated with EH payroll(optional)

Home(optional)

Self Service Account Management

People(optional)

Benefits

Development(optional)

Compliance(optional)

Time(optional)

Recruitment

Performance(optional)

Settings*(optional)

General Settings

Pay(optional)

Engagement(optional)

Rostering

Employee Recognition

Employee Engagement

Which custom survey?

Reports

Dashboard

Company Feed

Tasks

Recruitment Reports(optional)

Leave

Which leave category?(optional)

Leave Category

Which Job Board?

Is this related to a Live Job

What is the job title?

Post to job board

What date did you create the job?(optional)

Is this related to a particular candidate?

What stage of the hiring process are they at?

Is this the Beta version or the Original?(optional)

Employee List(optional)

Employees

Payroll Integration Issues Dashboard

Select a feature part

Is this regarding an existing HR Document or one you are trying to create

Independent Contractor

Contractor Name

Asset Name

Sample Document

Document Name

Is it for a new or exisiting entity?

Coaching

Feedback

Learning

I have an order

Order number(optional)

You can find this in EH desktop in My Life > Orders, or in EH mobile app in Hero Shop > Orders. Required for completed orders.

Instapay

Please provide the name

Which Employee?

Headcount Reports

Compliance Reports

Leave Report

Goals Reports

Are you raising this on behalf of

Are you raising this as a

Time Sheet Request Details

Has the user followed the recommended action to address the sync error?

Which document type are you using?

Which Policy

Asset Register

Which document

Which Template

Which Asset

Asset Code

Name

Date Range

Comment

File Uploads

Employee File Name

Status

Assigned To

Date Assigned

Actions

Safety

Which safety incident?

Timesheets

Goals

Which goal?

Payroll Settings

Payroll Integration Issues

Locations & Public Holidays

Which location?

Which public holiday are you referring to?

Customisation

Which Security Group

Notifications

Add-ons

Company Settings

Checklist Settings

Recruitment Settings(optional)

Use in employee file?

Use in onboarding process?

Confirm the email you are using

Do you have access to your recovery code?

Employee Onboarding Wizard

Is this related to a pay finalisation due today?

Which review?

Which leave request? (URL or dates)

Which Shift(s)

Topic

A brief description of your request

Request details

Please provide the following * A link to the product page(s) * Users affected * Steps to reproduce the issue * Screenshots of the issue attached below *

Attachments(optional)

Add file or drop files here

Submit a request

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